Front Desk Agent, Chinese Language Speaker

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Supervise the front office team and set a positive example.

• Ensure that every aspect of the guest's journey and experience is delivered to the utmost standard.

• Manage the check-in and check-out processes effectively.

• Oversee front office budgets and inventory management.

• Proactively guarantee guest satisfaction and the seamless operation of the front office department.

• Address guest complaints in a professional manner.

• Organize staff schedules and oversee workflow.

• Guide staff training and development initiatives.

• Manage operations related to reservations and guest billing.

⛳️ Requirements

• Only Saudi Nationals, in accordance with local regulations.

• Demonstrated capability to enhance guest satisfaction and handle complaints with professionalism.

• Strong verbal and written communication skills.

• Experience in managing and motivating a front desk team.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced setting.

• Proficient in front desk problem-solving.

• Skilled in effective staff scheduling and workflow management.

• Experience in overseeing team training and development.

• Comprehensive understanding of check-in/check-out procedures, reservation management, and guest billing.

• Flexibility to adapt to unexpected situations and shifting priorities.

• Proficient in the Chinese language.

🏝️ Benefits

• Opportunities for career development, learning, and growth.

• An inclusive and supportive work environment.

• Access to Employee Resource Groups and inclusion initiatives.

• Special global hotel rates for employees and their loved ones.

• Local perks and rewards customized for the region.

• Adjustments to the application process available upon request.