French Technical Support Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Offer technical assistance to French-speaking clients through phone, email, and chat.

• Diagnose technical problems and assist customers in finding solutions.

• Assess customer requirements and suggest appropriate products or services.

• Encourage upgrades and additional solutions when suitable.

• Address inquiries related to accounts, billing, and services.

• Refer complex technical issues for escalation as needed.

• Provide an exceptional customer experience while meeting sales objectives.

⛳️ Requirements

• Proficient in both French and English (minimum C2 level).

• Prior experience in sales is essential.

• Background in Technical Support or a Contact Centre is advantageous.

• Excellent communication, sales, and problem-solving abilities.

• Proficient with digital tools and technology.

• Customer-focused, target-oriented, and capable of thriving in a fast-paced setting.

• Availability for a rotating schedule, from Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).

🏝️ Benefits

• Permanent contract after 6 months.

• Compensated training and comprehensive onboarding.

• Private health insurance.

• Opportunities for career advancement and internal growth.

• A diverse and international work environment.

• Language Allowance: €250.

• Performance Bonus: up to €360.

• Assiduity Allowance: €110.

• Flex Work Allowance: €60.

• Meal Allowance: €10.20 for each working day.

• Ongoing training, coaching, and professional development.