French Speaking Medical Information Specialist

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Address medical and safety-related inquiries from healthcare professionals, patients, and consumers through phone, email, and online platforms.

• Utilize authorized product information, scientific literature, and internal data to deliver clear and precise responses.

• Document and report adverse events, product complaints, and other safety issues in accordance with regulatory requirements.

• Accurately log inquiries into internal systems in a clear, timely, and compliant manner.

• Conduct quality checks on safety reports and medical inquiries.

• Craft personalized medical responses using client-approved materials.

• Offer informal training or mentorship to new team members.

• Engage in process enhancements and updates to internal procedures.

• Occasionally participate in rotating after-hours coverage.

• Assist pharmaceutical, biotech, and medical device companies with medical information services that ensure safe and effective product use while complying with regulations.

⛳️ Requirements

• A degree in life sciences or a healthcare-related discipline.

• Excellent written and verbal communication abilities.

• Exceptional attention to detail and a strong commitment to accuracy.

• Genuine interest in drug safety, medical information, or regulatory affairs.

• A proactive attitude and eagerness to learn.

• C1 proficiency in both French and English, in written and spoken forms.

• Capability to respond to inquiries from healthcare professionals, patients, and consumers via phone, email, and online platforms.

• Competence in documenting and reporting adverse events, product complaints, and safety concerns in line with regulatory standards.

• Availability for occasional rotating after-hours coverage as per business requirements.

🏝️ Benefits

• Opportunity for remote work with a flexible, home-based arrangement.

• Comprehensive onboarding and complete training for all positions.

• Internal leadership and management training opportunities.

• Industry training and insights from the broader Medical Information Team.

• Performance-related compensation.

• Annual bonus potential.

• Health and wellness support initiatives.

• Contributory pension scheme.

• Enhanced maternity leave benefits.

• Career advancement and accelerated promotion opportunities.