French Speaking Customer Support

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and provide guidance to customers through phone, email, and chat channels.

• Offer comprehensive information regarding products and services.

• Process inquiries and cases to guarantee clear and effective resolutions.

• Thoroughly document customer interactions and transactions within the system.

• Maintain high levels of customer satisfaction through exceptional service.

• Become a certified Coffee Specialist supporting a premium client from the Nestlé Group.

⛳️ Requirements

• Permanent residency in Bosnia and Herzegovina is necessary for home office employment.

• Fluency in French at a C2 level is required.

• Proficiency in English at a B2 level is advantageous.

• Strong communication abilities, dependability, and dedication are essential.

• A willingness to learn and capability to work collaboratively in a team setting.

• Good computer skills are necessary.

• A stable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speeds is required.

• Antenna routers and 5G routers are not allowed.

🏝️ Benefits

• Permanent employment contract.

• Full-time role (40 hours per week).

• Paid onboarding/training period of 4 weeks.

• All accommodation, transportation, and training expenses covered during training in Sarajevo.

• Performance bonuses available.

• Additional compensation for work on public holidays or voluntary overtime.

• Home office employment opportunity.

• Shifts include 2 days off each week.

• Work schedules are published 2 weeks in advance.