French-Speaking Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage inbound calls and emails from customers who speak French.

• Offer technical assistance for mobile, television, and fiber-optic internet services.

• Address billing questions, account management inquiries, and service configuration matters, including PIN/PUK, roaming, and connectivity issues.

• Effectively and empathetically troubleshoot and resolve customer issues.

• Recognize opportunities for cross-selling and upselling.

• Assist in contract renewals and suggest appropriate plans.

• Ensure high levels of customer satisfaction.

• Precisely document interactions with clients.

⛳️ Requirements

• C1-level or native proficiency in French.

• B2-level English for internal training and platform support.

• Excellent verbal communication skills.

• Proficient computer skills.

• Knowledge of mobile or telecommunications services.

• A professional, empathetic, customer-focused, and target-driven approach.

• Previous experience in customer support, technical support, or sales is highly appreciated but not essential.

• Availability to work Monday through Friday, with potential weekend shifts.

• Willingness to work rotating shifts between 08:00 and 00:00.

• Must be located in Greece.

🏝️ Benefits

• Automatic salary increases: €1,100/month after the first year and €1,150/month after the third year.

• Monthly productivity bonus of up to €240.

• Quarterly sales bonus of up to €900.

• Complimentary return flight ticket to your home every six months of employment.

• Comprehensive relocation support to Greece.

• Paid initial training lasting 1–2 weeks.

• A 12-month initial contract with opportunities for long-term career advancement.

• 100% remote work from anywhere in Greece.