French-Speaking Customer Experience Specialist

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Address inquiries from guests and landlords through email, chat, and phone in both French and English.

• Assist guests with the reservation, check-in, and check-out processes utilizing PMS tools.

• Quickly investigate and resolve issues with a calm, empathetic, and solution-oriented approach.

• Accurately document interactions, feedback, and resolutions.

• Work collaboratively with Operations and Tech teams to identify recurring issues and suggest improvements.

• Enhance the user experience.

• Recognize opportunities to improve stays and build long-term relationships with landlords and guests.

⛳️ Requirements

• Proficiency in French and English, both written and spoken.

• Demonstrated experience in customer service, preferably in hospitality, real estate, or tech-enabled platforms.

• Outstanding communication and interpersonal skills.

• Strong organizational skills and ability to remain composed under pressure.

• Proficient in using PMS, CRM, and digital support tools.

• A problem-solving mindset combined with empathy, patience, and keen attention to detail.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• A remote-first, results-driven culture — work from anywhere.

• Genuine career advancement opportunities as we grow globally.

• A high-performing and supportive international team.

• An opportunity to contribute to the transformation of the global rental industry.