French Project Support, Coordinator – Entry Level

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Facilitate basic project coordination and collaboration with multiple teams to deliver outstanding service.

• Address customer requests received through various support channels, including phone and online project inquiries.

• Keep clients updated on progress and manage exceptions effectively.

• Deliver first-line support to French-speaking clients, responding to their inquiries and issues promptly and effectively.

• Assist clients with onboarding, product training, and troubleshooting activities.

• Oversee project timelines and deliverables to ensure that projects are completed on schedule and within scope.

• Work together with internal teams to ensure that client requirements are not only met but exceeded.

• Maintain comprehensive records of client interactions and project advancements.

• Create reports on client issues and project status to support continuous improvement initiatives.

• Act as the primary liaison between French-speaking clients and our internal teams.

⛳️ Requirements

• A graduate, or at least 6 months to 1 year of experience in a relevant field.

• A self-motivated individual capable of working independently or as part of a team.

• Ability to perform under pressure and meet tight deadlines, showing determination and commitment to deliver results.

• Familiarity with cloud deployment models and validation of post-deployment service operations.

• Exceptional documentation, reporting, communication, and interpersonal skills are a must.

• Strong understanding of digital security practices and protocols.

• Proficient in both French and English, with excellent written and verbal communication skills in both languages.

• Demonstrated experience in a customer-facing role, preferably in a tech or SaaS environment.

• Strong problem-solving skills and a proactive approach to client support.

• Experience in managing projects, with the ability to balance multiple tasks and priorities.

• Excellent organizational skills and attention to detail.

• Comfortable with various software tools and technologies, with the ability to quickly learn and understand new SaaS products and features.

🏝️ Benefits

• Become a part of Grouper's Project Management Team at the heart of our operations!

• Ensure our French-speaking clients enjoy a seamless and successful experience with our products.

• Assist our clients in achieving their business goals by providing expert support to the project manager.

• Contribute to a dynamic and highly collaborative team-oriented work environment.