Freight Dispatcher – Brokerage

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Assess available loads alongside customer specifications

• Identify qualified carriers using DAT and the approved carrier network

• Negotiate carrier rates to safeguard the company's profit margins

• Expedite load bookings without compromising on carrier quality

• Thoroughly vet each carrier in Highway prior to booking, including checking MC/DOT, insurance, and safety records

• Confirm authorized carrier contacts and validate the actual carrier transporting the load

• Remain vigilant for signs of double brokering and potential fraud, escalating any suspicious carriers before finalizing bookings

• Confirm pickup and delivery appointments, relaying any changes to relevant team members

• Ensure drivers possess the correct pickup numbers and appointment details, are dispatched, and arrive punctually

• Monitor delivery timelines and proactively address delays

• Provide trackers with complete driver and carrier contact information, verify that tracking is active prior to pickup, and note any special delivery requirements

• Respond promptly when a tracker indicates a delay, coordinating necessary solutions

• Manage late drivers, cancellations, breakdowns, and missed appointments as they arise

• Address issues with damaged or missing freight and unauthorized extra charges

• Identify risks early and escalate them before they escalate into emergencies

• Maintain awareness of the profit associated with each load you book

• Minimize unnecessary detention, layover, and TONU (truck ordered, not used) charges

• Obtain management approval prior to agreeing to any additional charges

• Issue precise rate confirmations

• Keep Rose Rocket and the master sheet updated

• Gather necessary documents and collaborate with accounting on PODs and carrier invoices

• Report shipment discrepancies immediately

⛳️ Requirements

• Minimum of 2 years' experience as a freight dispatcher or load coordinator within a US freight brokerage

• Practical experience with DAT

• Proficient in vetting carriers and identifying double brokering

• Strong negotiation skills for rates

• Excellent written and verbal communication skills in English

• Ability to remain composed under pressure and respond swiftly when issues arise

• Keen attention to detail and accuracy

• Responsive and proactive, particularly in communication via calls, emails, or chats

• Experience with Highway is preferred

• Familiarity with Rose Rocket is preferred

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.