Freight Audit & Customer Billing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure impeccable validation of carrier freight invoices and prompt, accurate billing for customers.

• Review carrier freight invoices in Navix against shipment documentation, contracted rate tables, and operational specifics (weight, class, NMFC, lane, fuel, etc.).

• Validate all transportation-related charges, including linehaul, fuel surcharges, accessorials, minimum charges, reweigh/reclass, limited access, redelivery, inside delivery, liftgate, appointment, and detention.

• Identify billing discrepancies and take swift corrective action, including initiating disputes, requesting documentation, and closely tracking adjustments.

• Maintain accurate invoice coding/assignment and detailed audit notes with supporting documentation in Navix.

• Monitor invoice exception queues to guarantee resolution within the established service-level agreements (SLAs).

• Track recurring billing errors, carrier trends, or process deficiencies, and recommend structural corrective measures to management.

• Generate and distribute precise customer invoices in Turvo based on shipment records, approved carrier charges, customer rate agreements, and internal billing protocols.

• Ensure margin integrity to confirm that customer charges align accurately with pricing commitments, accessorial approvals, and customer-specific SOPs.

• Confirm that all customer invoices incorporate necessary references (PRO, BOL, PO, delivery appointment numbers, and customer shipment IDs) to prevent payment delays.

• Gather and attach required backup materials (PODs, carrier invoices, weight tickets, accessorial approvals) in accordance with individual customer compliance standards.

• Address and resolve customer billing inquiries by investigating invoice history, shipment specifics, and charge clarifications with transparent documentation.

• Professionally communicate with carriers, operations, and customer service teams to resolve ongoing disputes, obtain missing information, and amend shipment records.

• Collaborate directly with internal pricing and operations teams to validate intricate rate agreements, accessorial rules, and one-off exception approvals.

• Escalate systemic errors, carrier non-compliance, missing documentation, or persistent operational root causes to leadership with comprehensive supporting details.

• Uphold audit integrity, ensuring strict adherence to internal corporate controls and industry financial standards.

• Monitor critical billing performance metrics, including invoice cycle times, exception rates, dispute recoveries, and billing accuracy rates.

• Assist with month-end close activities, which include accrual support, billing cutoffs, backlog reviews, and the resolution of incomplete billing items.

⛳️ Requirements

• Over 2 years of hands-on experience in freight auditing, transportation billing, logistics accounting, or related freight operations/finance support.

• Profound understanding of freight invoice components across both LTL and FTL modes, including pricing structures (CWT rates, accessorial schedules, fuel surcharges, reweigh/reclass impacts).

• Practical experience with logistics billing tools; prior familiarity with Navix and Turvo is highly preferred.

• High proficiency in Microsoft Excel (including filters, pivot tables, VLOOKUPs, and managing data sets) and a basic understanding of logistics database inputs.

• Strong comprehension of customer SOPs and billing compliance standards (including backup documentation requirements, dispute workflows, chargebacks, and recovery efforts).

• Willingness to work a permanent night shift to align with US business hours and comfort with productivity monitoring through tools like Insightful.

• Exceptional attention to detail, strong time-management abilities, clear written and verbal communication skills, and a proactive problem-solving attitude.

🏝️ Benefits

• HMO & Leave Credits: Enjoy healthcare benefits and utilize accrued leaves starting from your third month.

• Supportive Remote Environment: Work from home with a collaborative team that values growth and collective success.

• Seamless Onboarding & Training: Quickly acclimate with a structured program and client-specific training designed to make you a subject matter expert in your assigned workflows.