Billing Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Management of payment-related risks

• Oversee chargebacks, disputes, fraud patterns, refunds, failed payments, and other indicators of payment risk.

• Detect risk surges early and coordinate strategies to mitigate them.

• Evaluate payment risks based on market, PSP, payment method, issuer, BIN, traffic source, and user demographics.

• Assist in maintaining chargeback and fraud rates within acceptable thresholds set by card schemes and PSPs.

• Collaborate with Support, Operations, Product, and Legal teams to minimize preventable chargebacks and payment complaints.

• Compile regular reports on trends in payment risk and key concerns.

• Support for routing and payment performance

• Assist in routing experiments across various PSPs, countries, payment methods, and user demographics.

• Track the effects of routing modifications on acceptance rates, chargebacks, fraud, refunds, costs, and payment consistency.

• Aid in assessing whether a routing modification is effective or introduces additional risk.

• Ensure thorough documentation of routing logic, ongoing experiments, and historical insights.

• Provide support to the Payments Product Manager with recommendations derived from payment data.

• Operations related to billing

• Investigate issues related to payments, such as failed transactions, double charges, refunds, disputes, retries, renewals, and incidents with PSPs.

• Coordinate with Engineering for any technical investigations or resolutions that may be required.

• Create and monitor support tickets with PSPs, Primer.io, and other vendors.

• Assist Customer Support by providing clear explanations and instructions for payment-related inquiries.

• Document recurring issues, escalation processes, and operational workflows.

• Identify areas of manual or repetitive tasks and propose process enhancements.

⛳️ Requirements

• Minimum of 3 years of experience in payments, billing operations, payment risk management, fraud operations, fintech operations, or a comparable role.

• Solid understanding of online payments, card transactions, refunds, disputes, chargebacks, and payment failures.

• Experience collaborating with PSPs, payment gateways, acquirers, payment orchestrators, or fraud/risk management tools.

• Capability to analyze data, identify trends, and communicate issues effectively.

• Strong sense of ownership and meticulous attention to detail.

• Ability to work collaboratively across various teams: Product, Engineering, Analytics, Operations, Support, Legal, and external vendors.

• Proficient written communication skills with a focus on clear documentation of processes.

🏝️ Benefits

• Competitive salary package aligned with experience.

• Flexible options for remote, in-office, and hybrid work arrangements.

• The necessary equipment to effectively perform your job.

• A premium SIMPLE subscription.

• 21 days of annual leave, in addition to bank holidays (as observed in your location).

• Flexible working hours, emphasizing results over time spent at your desk.