Freeze Drying Technical Application Specialist

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Act as the main technical applications expert for laboratory and pilot-scale freeze-drying products, accessories, controls, and associated vacuum and refrigeration systems.

• Collaborate with the sales team to evaluate customer samples, processes, throughput, quality standards, and facility limitations, recommending appropriate system configurations.

• Engage in customer discovery calls, deliver technical presentations, conduct product demonstrations, participate in site visits, and assist with pre-sale evaluations.

• Offer application insights on sample preparation, pre-freezing, primary and secondary drying, endpoint determination, condenser and vacuum specifications, shelf temperature management, and vial and bulk configurations.

• Resolve customer application and process challenges in collaboration with sales, technical support, service, engineering, and quality teams.

• Create and uphold application notes, selection guides, presentations, demonstrations, comparative analyses, proposal materials, FAQs, training content, webinars, videos, and case studies.

• Design and implement training programs for sales teams, channel partners, and service personnel.

• Collect customer feedback, track application and market trends, analyze competitors, and spot product opportunities.

• Provide technical expertise in product development, validation, launch readiness, and post-launch support.

• Represent SP at trade shows, conferences, webinars, workshops, and industry gatherings.

• Maintain records of customer interactions and applications in the Customer Relationship Management system.

• Stay updated on lyophilization science, laboratory and pharmaceutical practices, process analytical technologies, competitive products, and quality and safety expectations.

• Travel to customer locations, SP facilities, channel partners, and industry events as needed, with an approximate travel requirement of 50%.

⛳️ Requirements

• A Bachelor’s degree in pharmaceutical sciences, chemistry, biochemistry, chemical engineering, biotechnology, food science, or a related scientific or engineering field.

• A minimum of three years of practical experience in freeze drying/lyophilization.

• In-depth knowledge of sublimation, phase behavior, freezing and annealing, primary and secondary drying, heat and mass transfer, vacuum systems, refrigeration, endpoint determination, and typical causes of cycle or product failure.

• Capability to evaluate customer applications and suggest appropriate equipment, accessories, operating parameters, and testing methodologies.

• Proficiency in planning and executing laboratory studies, analyzing process and product data, troubleshooting technical issues, and documenting findings and recommendations.

• Exceptional written, verbal, presentation, and training abilities.

• Strong customer focus and interpersonal skills.

• Proficiency in Microsoft Office and data analysis and reporting tools.

• Ability to work autonomously, manage multiple priorities, keep meticulous records, and produce high-quality work within deadlines.

• Willingness and ability to travel both domestically and internationally as business demands dictate.

• Experience with Customer Relationship Management systems and freeze-dryer control or data-logging software is advantageous.

• Familiarity with pharmaceutical, biotechnology, diagnostic, food, or academic research applications and a solid understanding of good laboratory practices, GMP principles, validation, and process analytical technology are preferred.

• An advanced degree is preferred.

🏝️ Benefits

• Eligibility for sales incentive bonuses.

• Life insurance coverage.

• Health insurance options.

• Dental insurance plans.

• Vision insurance benefits.

• 401(k) plan with company matching.

• Annual Paid Time Off.

• Paid holidays.

• Opportunities for career advancement.

• Tuition assistance programs.