Freelance Player Support Agent

This is a fully remote position, open to applicants in Russia.

📋 Description

• Handling ‘Calls for Help’ from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these ‘Calls for Help’.

• Staying updated with changes in workflows, policies, and gameplay.

• Becoming proficient in using various ticketing and social media platforms.

• Employing creativity to find solutions to daily challenges.

• Aiding in reporting by tracking data on forms or spreadsheets.

• Assisting your managers with various ad-hoc tasks.

• Achieving Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community guidelines and ensuring fair treatment for all players within the game.

• Reporting any issues or trends observed in the game.

⛳️ Requirements

• Native-level proficiency in Russian with exceptional oral and written communication skills.

• Outstanding interpersonal and organizational abilities.

• Advanced familiarity with Google Workspace.

• Strong capability to multitask, prioritize, and work independently with little supervision.

• In-depth knowledge of gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your talents to a diverse range of exciting gaming projects.

• Work alongside a team of like-minded individuals in a dynamic, multicultural environment.

• Access to ongoing training and opportunities for professional self-improvement.