Fraud Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Handle incoming calls and make outbound calls to cardholders for verifying unusual debit card transactions.

• Cultivate a thorough understanding of fraud case management utilizing the fraud detection system.

• Recognize and report on emerging trends in fraudulent activities.

• Aid in reducing the incidence of fraudulent transactions.

• Engage with both internal and external customers in a professional and respectful manner.

⛳️ Requirements

• Background in banking, financial services, or fraud detection is advantageous but not mandatory.

• Proven reliability and dependability in a metrics-oriented environment.

• Capability to thrive in a dynamic inbound and outbound call center setting.

• Maintain a positive and professional demeanor.

• Enthusiasm for contributing to an organization dedicated to continuous improvement and achieving objectives.

• Proficiency in Microsoft Office applications.

• Ability to manage multiple tasks using several computer screens while engaging in conversation and typing on the phone with cardholders and financial institutions.

• Must have authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

🏝️ Benefits

• Monthly incentive pay, supplemented by an annual employee bonus program.

• Additional pay differential for bilingual candidates.

• Opportunities for career learning, development, and advancement.

• Comprehensive health, dental, and vision insurance coverage.

• 401(k) retirement plan with company matching contributions.

• Flexible spending and health savings account options.

• Life insurance along with short- and long-term disability coverage provided at no expense.

• Paid time off (PTO), voluntary time off (VTO), paid parental leave, and company holidays.

• Educational assistance programs available.

• Professional Certification Bonus program offered.