Fraud Operations Lead

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Oversee fraud operations related to cards, ACH, wire transfers, and stablecoin on- and off-ramps, with an emphasis on card transactions initially.

• Enhance and sustain anti-fraud policies, controls, and thresholds.

• Generate fraud metrics for executive leadership.

• Assess, investigate, and make decisions regarding alerts and cases involving cards, ACH, wire transfers, and stablecoin transactions.

• Conduct post-mortem analyses when fraud incidents occur.

• Act as the main point of contact for fraud escalations from banking and processing partners as well as internal teams, including customer support.

• Manage card disputes and chargebacks following the handoff from customer support, covering provisional credit, representment, network deadlines, and Regulation E timelines.

• Compile fraud and dispute reports for banking partners and address oversight inquiries.

• Develop scalable fraud management processes utilizing AI tools to minimize manual efforts.

• Adjust anti-fraud rules as typologies change and evaluate false-positive rates and alert-to-case conversion ratios.

• Collaborate with Compliance and Engineering teams to implement rule and control modifications.

• Contribute to the development of the fraud operations roadmap and tooling strategies.

⛳️ Requirements

• 5–8 years of experience in fraud operations, risk management, or fraud investigations within a fintech, payment service provider, card issuer, program manager, processor, or banking institution.

• Proven experience in developing and maintaining fraud policies and controls, including procedure writing or updates, threshold setting, and decision documentation for leadership or audit purposes.

• Experience collaborating directly with banking partners on fraud and dispute reporting, oversight requests, and support during examinations or audits.

• Practical experience in manual review operations, including managing queues, making case decisions, and meeting service level agreements (SLAs).

• Understanding of card fraud fundamentals, including authorization signals, card testing, and account takeover.

• Experience in configuring and fine-tuning rules within a transaction monitoring or fraud detection platform, rather than solely managing its queue.

• Proficiency in utilizing data and AI tools to analyze alert and case histories, identify trends, and enhance rules and alerts.

• Experience in resolving and reporting disputes and chargebacks, including familiarity with Regulation E timelines and Visa and Mastercard operating rules (preferred).

• Exposure to cryptocurrency or stablecoin, including familiarity with blockchain analytics tools such as TRM or Chainalysis (preferred).

🏝️ Benefits

• Competitive salary and equity options.

• Employee-friendly equity terms, including extended exercise periods.

• Opportunity for remote work, eliminating the need for commuting.

• Paid access to co-working spaces or desks in an office.

• Comprehensive health, dental, and vision insurance.

• Regular team events and off-site gatherings.