Fraud Prevention Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess user accounts and payout requests to detect, analyze, and respond to any suspicious or fraudulent activities.

• Supervise transactions and user behaviors to reduce risks and avert fraud.

• Partner with the Team Lead and Customer Support team to address fraud-related cases and ticketing issues.

• Recognize recurring fraud patterns and communicate findings to enhance internal fraud prevention strategies.

• Accurately and confidentially manage sensitive user information and payment data.

• Cultivate an understanding of products, payment pathways, emerging fraud techniques, tools, and processes.

• Collaborate with fraud agents in Manila and the internal fraud team in Germany to ensure a secure experience for the global community.

⛳️ Requirements

• Prior experience in a relevant domain such as fraud operations, payments, customer support, or back-office operations.

• Experience in investigating user fraud in mobile games, in-app purchases (IAP), or digital reward systems is highly advantageous.

• Strong analytical skills with a comfort in working with data, numbers, and structured operational tasks.

• Advanced proficiency in both written and spoken English.

• Good command of Excel or Google Sheets.

• Ability to quickly learn and adapt to new digital tools and processes.

• An independent, reliable, and well-organized approach to managing cases.

• Excellent collaborative communication skills with the team.

• A genuine interest in online platforms, digital products, and the mobile gaming sector.

• Must reside in Metro Manila.

• Availability for rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT.

• Availability on public holidays may be required as necessary.

• CV must be submitted in English.

🏝️ Benefits

• Fully remote work environment.

• Overtime hours are available and compensated in full.

• Essential work hardware will be supplied.

• 15 days of Paid Time Off (PTO), increasing by one day each year until a maximum of 20 days.

• Full-time schedule of 40 hours per week on rotating shifts.

• Equal opportunity employer.

• Adjustments or accommodations in the recruitment process can be provided upon request.