Fraud Prevention Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee real-time travel reservations, payment processes, and PNR activities to detect suspicious actions and mitigate potential revenue losses.

• Examine and evaluate fraud alerts produced by Accertify, including risk scores, activated rules, device intelligence, IP address indicators, and other pertinent risk signals.

• Evaluate bookings against defined fraud indicators and determine the necessary course of action, which may include approval, further verification, queuing for review, cancellation, or escalation.

• Recognize new fraud trends and suggest enhancements to fraud detection protocols, monitoring practices, and risk assessment methodologies.

• Carry out investigations into suspected fraudulent activities by analyzing booking history, payment data, GDS records, PNR notes, customer profiles, and transaction specifics.

• Confirm booking legitimacy by reaching out to customers, travel agents, payment partners, or internal stakeholders.

• Detect fraud patterns, repeat offenders, questionable customer behavior, and connections between related bookings or transactions.

• Document investigation outcomes, evidence collected, decisions made, and actions taken in Accertify and other internal systems.

• Refer complex, high-risk, or significant fraud cases to management for further review.

• Review and investigate suspected payment fraud, unauthorized transactions, chargebacks, payment disputes, and associated financial losses.

• Collect documentation to support dispute investigations and collaborate with the Finance department on chargeback responses, dispute resolutions, and recovery initiatives.

• Analyze chargeback trends and recurring fraud patterns to enhance prevention strategies and minimize losses.

• Collaborate with Reservations, Ticketing, Sales, Finance, Customer Service, and Supplier Relations teams.

• Assist in fraud prevention protocols, transaction review standards, and escalation procedures.

• Identify weaknesses in processes and propose enhancements to transaction security and internal controls.

• Manage customer, payment, and booking information with confidentiality, adhering to privacy regulations and company policies.

⛳️ Requirements

• 2-5 years of progressive experience in fraud risk management, investigations, payments, or financial crime prevention.

• Experience ideally within the travel, hospitality, airline, or e-commerce sectors.

• Strong understanding of fraud detection techniques, chargeback management, payment processing, identity verification, and travel booking fraud trends.

• Proven experience in managing fraud prevention technologies, analytical platforms, and rules-based monitoring systems.

• Outstanding analytical and problem-solving skills with a keen eye for detail.

• Proficient documentation, reporting, and case-management capabilities.

• Knowledge of PCI-DSS standards, regulatory compliance, and best practices in risk management.

• Ability to excel in a dynamic, high-volume environment while juggling multiple priorities and deadlines.

• High standards of integrity, confidentiality, professionalism, and ethical behavior.

• Experience collaborating with global travel suppliers, online travel agencies, or payment partners is a significant advantage.

• Willingness to work evenings, weekends, and rotating shifts as necessary.

• Availability to work scheduled shifts between 9:00 a.m. and 12:00 midnight Eastern Time, Monday through Sunday.

• 37.5 hours per week.

🏝️ Benefits

• 2 weeks of vacation.

• Medical and dental insurance.

• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day.

• Employer RRSP contribution program.

• Fantastic travel benefits for you, your friends, and your family.

• Employee Assistance Program (EAP) available for you and your family members.