Fraud Prevention Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee intricate evaluations of high-risk digital money transfer transactions and various customer activities.

• Make risk-informed decisions to reduce MoneyGram's risk of loss while ensuring an optimal consumer experience.

• Assess consumer transactions based on their profiles, transaction specifics, and verification outcomes.

• Analyze consumer behavior for signs of fraud, which includes identity theft, account takeovers, friendly fraud, consumer fraud, and other potential threats.

• Cultivate and uphold extensive knowledge of processes to address high-risk cases and challenges.

• Actively influence procedural modifications based on analyses of fraud and scams.

• Prepare and propose recommendations for adjustments to procedures or processes based on hands-on case management experience.

• Undertake additional responsibilities and/or special projects as necessary.

⛳️ Requirements

• BA/BS in Business or a related field is preferred, or a combination of education and relevant experience.

• At least 1-2 years of professional experience.

• A minimum of 2 years of progressively relevant experience.

• Strong customer-centric approach with the capability to manage sensitive matters professionally.

• Excellent customer service orientation.

• Prior experience in making real-time fraud prevention decisions related to phishing, payments, and identity verification is highly preferred.

• Proficient in both written and spoken English.

• Familiarity with MGO Post Sales Processes flows.

• Knowledge of MGI transfer policies, processes, and procedures.

• Ability to evaluate issues and provide immediate advice or escalate to the appropriate contact.

• Competent in managing time effectively, working efficiently, and independently within a team-oriented environment.

• Capable of conducting analysis/research and offering recommendations.

• Strong verbal and written communication skills, with the ability to clearly explain procedures and processes.

• Proficient in addressing issues with diplomacy and tact.

• Detail-oriented with solid organizational skills.

• Able to respond to system issues and identify alternative methods to minimize disruptions to processes.

• Flexibility to work varying shifts as business needs arise.

• Competent in handling sensitive data with professionalism and confidentiality.

• Advanced proficiency in MS Office applications (Word, Excel, etc.).

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Employee discounts on services and products.