Fraud Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main owner of Key Results (KRs) for the department, crafting and executing strategies to meet and surpass established fraud rate targets.

• Collaborate across departments with PeopleOps and Finance to create and implement a long-term staffing model, which includes the formation of specialized sub-teams.

• Lead discussions on technical and operational matters with key external partners to synchronize detection logic and maintain compliance.

• Partner with Compliance, Legal, Product, and Engineering teams to integrate risk controls throughout the product lifecycle.

• Prepare executive summaries and reports for the board that outline the financial ROI of the fraud program.

• Oversee the assessment and deployment of new fraud detection technologies to enhance the platform’s preventive measures continuously.

• Manage the complete operational rollout for product launches and company initiatives, ensuring that all investigative workflows are optimized for new markets.

• Direct the departmental response to system-wide incidents or surges in bad-actor activities, coordinating with Engineering and Product to implement immediate mitigations.

⛳️ Requirements

• A Bachelor’s degree, coupled with 6-10 years of experience in fraud, accounting, or finance.

• At least 2 years of experience in people management and leadership is required.

• In-depth knowledge of high-growth fintech fraud typologies, such as Account Takeover (ATO), identity theft, and debit card fraud.

• Advanced SQL skills and experience using AI/Automation tools to enhance operational workflows and capacity.

• Outstanding interpersonal abilities, with a proven track record of converting technical fraud findings into actionable business insights for cross-functional teams.

• Experience in multi-institutional fintech environments and CFE certification is preferred.

🏝️ Benefits

• Comprehensive health, vision, and dental coverage.

• Potential for equity ownership.

• Life and AD&D insurance, along with short- and long-term disability coverage.

• Access to an Employee Assistance Program.

• Participation in Employee Resource Groups.

• Engaging company outings and events.

• Unlimited paid time off (PTO).

• 401K plan with company matching.