Fraud Operations Analyst

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Monitor transactions and customer behaviors in real-time, identifying those flagged for potential fraud and abuse for manual assessment.

• Investigate specific transactions using established internal policies and review methodologies to ascertain their validity.

• Gain a thorough understanding of our systems and tools; analyze data to identify account patterns.

• Conduct research on fraud and user behavior to enhance machine learning models, rules, and detection systems.

• Collaborate with analysts, operations specialists, data scientists, and engineers to refine our fraud prevention strategies, processes, and tools.

• Acquire and maintain comprehensive knowledge of fraud prevention techniques and technologies.

• Meet or exceed defined service level agreements (SLAs) for the prompt resolution of queued cases to mitigate potential losses.

• Address escalations from both internal and external stakeholders in a professional and efficient manner.

⛳️ Requirements

• Bachelor's degree from an accredited institution.

• At least 1 year of experience in investigating and resolving fraud incidents.

• Proficient in data analysis and comfortable making significant decisions in a fast-paced and sometimes uncertain environment.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Excellent problem-solving and analytical capabilities.

• Strong business judgment coupled with effective communication skills.

• Ability to initiate work and function with minimal supervision after training.

• Willingness to work during holidays.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedules.

• Collaborative and inclusive work environment.