Fraud Investigator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Facilitate and manage communication between Monzo and various financial institutions to mitigate fraud losses.

• Liaise with other banks regarding potential fraudsters within their customer base.

• Manage inquiries from other banks concerning possible fraudsters within Monzo’s customer base.

• Correspond with CIFAS regarding potential fraudsters in Monzo’s customer base.

• Communicate with law enforcement about crimes uncovered during investigations.

• Investigate and act upon fraud reports received from other financial institutions.

• Seek additional evidence when necessary.

• Conduct investigations with empathy and meticulous attention to detail.

• Investigate and relay fraud cases to other banks when Monzo customers fall victim.

• Triage and take initial action on incoming communications from institutions.

• Create and execute indemnities and defunds as required.

• Report findings to CIFAS.

• Support performance and knowledge quality across the Pursue pillar while adhering to both regulated and unregulated deadlines.

⛳️ Requirements

• Exceptional English written and verbal communication skills.

• Prior experience in customer service or a related field.

• Ability to be persuasive and exhibit empathy.

• Strong skills in investigating, problem solving, and decision-making.

• Capability to work effectively both independently and collaboratively with the broader team.

• Ability to meet deadlines consistently.

• Values-driven approach that aligns with Monzo’s core principles.

• Availability for 37.5 hours per week, with shifts scheduled between 9:00am–5:30pm or 9:30am–6:00pm, and 1 in 4 Saturdays or Sundays.

🏝️ Benefits

• Incentive Awards linked to individual performance.

• An annual learning budget of £1,000 for books, training courses, and conferences.

• Provision of a MacBook.

• Additional support for fully remote workers' home office setups.

• Extra benefits detailed on Monzo’s careers benefits page.