Fraud & Identity Specialist – Contract

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Analyze fraud patterns and perform investigations to prevent fraudulent or suspicious activities.

• Manage a queue of incoming customer appeals utilizing effective time management and prioritization skills.

• Identify and suggest opportunities for improvement while driving tasks to completion.

• Conduct live and historical data reviews with a keen attention to detail.

• Carry out repetitive operational tasks while ensuring accuracy and considering process enhancements.

⛳️ Requirements

• 1-2+ years of relevant professional experience, preferably in a fast-paced environment within Fraud, Data Processing, or Support sectors, or possess a strong academic background.

• Excellent verbal and written communication abilities.

• A positive demeanor and resilience to navigate through constantly changing and dynamic operational scenarios.

• Capability to address critical and sensitive issues promptly in a fast-paced setting.

• Maintain a high level of confidentiality.

• Availability to work on weekends or holidays.

• Experience with ZenDesk or similar tools is preferred.

• Proficient in Excel and Google Sheets.

• Knowledge of the gig economy.

🏝️ Benefits

• Competitive base salary.

• Equity grant for new hires.

• Annual refresh grants.