Fraud Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and evaluate transactions and account activities to detect suspicious behavior and potential fraudulent activities.

• Employ a variety of fraud detection tools to proactively identify and prevent fraudulent actions.

• Thoroughly document instances of fraud attempts, trends, and loss events.

• Communicate with account holders, victims, and fraudsters to collect additional information.

• Review and process customer claims regarding unauthorized activities related to Debit cards, Credit cards, ACH, P2P, and Bill Payments.

• Examine dispute cases and merchant documentation to assess chargeback eligibility.

• Keep management informed about fraud-related incidents, emerging trends, and provide suggestions for process enhancements.

• Ensure that all alerts and cases are addressed efficiently and promptly.

⛳️ Requirements

• Some college education, preferably in Business, Criminal Justice, or a Finance-related field, is preferred but not mandatory.

• A minimum of 3 years of experience in fraud detection, investigation, or a related domain.

• Familiarity with additional fraud detection tools and platforms (such as Verafin, DataVisor) is preferred but not essential.

• Previous experience in a financial institution or within a fintech environment.

• Fraud certification is desirable.

• Exceptional attention to detail is required.

• Ability to manage multiple tasks and operate effectively in a high-volume, fast-paced setting.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Annual Cash Bonus and Equity Options aligned with the role level and experience.

• Fully Remote work environment.

• 401(k) retirement plan.

• Health, Dental, and Vision insurance coverage.

• Paid Time Off.