Franchise Business Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a vital field partner for Denny’s franchisees, supporting around 90–100 restaurants and managing 10–12 franchisee relationships within the designated market.

• Establish trusted and productive connections with franchisees and their leadership teams.

• Engage in thoughtful, open-ended questioning to comprehend challenges, identify root causes, and assist franchisees in assuming responsibility for solutions.

• Transform discussions into definitive commitments, detailing necessary actions, ownership, and deadlines.

• Ensure follow-through on agreed actions and address any unmet commitments directly and constructively.

• Utilize restaurant KPIs, financial outcomes, guest feedback, and operational insights to steer business discussions.

• Assist franchisees in linking operational execution to traffic, profitability, guest experience, and sustainable business health.

• Coach and influence by leveraging credibility, business insights, and relationships.

• Promote Denny’s brand standards and clarify the rationale behind expectations and initiatives.

• Collaborate with franchisees on promotions, pricing strategies, CRM programs, technology implementations, and other brand initiatives.

• Recognize trends, risks, and opportunities across the market and convey field insights to Regional Operations and Support Center partners.

• Document essential conversations and commitments while ensuring follow-through from discussion to execution.

• Spend considerable time within restaurants and be willing to travel up to 90%, including overnight trips.

⛳️ Requirements

• Proven experience as a leader in restaurant or franchise operations.

• Background in multi-unit restaurant, hospitality, franchise operations, consulting, or similar business environments.

• Track record of successfully building relationships and influencing business owners or operational leaders.

• Strong operational and financial insight with the ability to convert performance data into actionable steps.

• Exceptional written and verbal communication skills.

• Capability to handle challenging conversations with confidence, professionalism, and sound judgment.

• Associate’s or Bachelor’s degree preferred, or a relevant combination of education and experience.

• Food Safety Manager Certification or the ability to acquire certification as needed.

• Bilingual skills are advantageous.

• Must possess a valid driver’s license.

• Willingness to work during days, evenings, weekends, or holidays as business needs arise.

• Comfort in an active restaurant setting.

• Availability to travel up to 90%, including overnight stays.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and advancement.

• Flexible work schedule.

• Employee discount programs.