Franchise Business Consultant

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Offer mentorship and coaching to franchisees and the Operations team to reach both short-term and long-term organizational and operational objectives.

• Leverage expertise in restaurant operations and staffing resources to provide guidance, advice, and support to franchise owners/operators, enhancing sales, profits, operational standards, and systems while ensuring customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Secure and maintain the support of DMA chairpersons and other key franchisee leaders in meeting operational objectives.

• Collaborate with functional experts as required.

• Provide assistance to other departments as necessary.

• Successfully implement and execute the Worldwide Operations Business Plan for a specific District.

• Develop and execute a comprehensive business plan for the district, encompassing integrated marketing, operations, training, development, and supply chain strategies.

• Formulate and implement effective business plans with district franchise owners when appropriate.

• Ensure the plans include specific goals and strategies that align with ADQ’s Operations and Marketing Plan.

• Offer advice and support in managing marketing performance through effective partnerships with relevant departments, vendors, and franchisees.

• Accountable for positioning franchisees for consistent success in optimal shift management, food safety, quality, service, cleanliness, maintenance, and atmosphere goals as outlined by the Operation’s Business Plan and ADQ’s operating standards.

• Provide meaningful counsel to support franchisees in achieving optimal financial performance.

• Collaborate with relevant ADQ staff to assist new and existing franchisees in establishing and executing effective development, reinvestment, and renewal strategies.

• Provide assistance to other departments/functions as required.

• Support new store openings as necessary.

• Complete Ad Hoc projects as needed.

⛳️ Requirements

• Bachelor's degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• At least 4 years of experience in restaurant management (multi-unit/high volume preferred) and/or franchise operations management, or an equivalent combination of education and experience.

• Must have a clean driving record.

• Strong knowledge and understanding of the Restaurant Industry (QSR preferred).

• In-depth knowledge of restaurant operations.

• Proficient understanding of marketing, finance, training, human resources, and development.

• Highly organized with a keen attention to detail and accuracy.

• Creative thinker capable of swiftly generating innovative ideas across diverse business units.

• Excellent communication skills, with the ability to clearly convey concepts and programs to various audiences.

• Strong written and verbal communication abilities.

• Capability to provide outstanding customer service to both internal and external clients.

• Strong multitasking skills and the ability to prioritize multiple projects and requests concurrently.

• Relationship-building skills that foster mutually beneficial partnerships with both internal and external clients.

• Ability to perform effectively in a fast-paced environment with frequent interruptions.

• Willingness to work occasional evenings and weekends, as required, to meet franchisee business needs.

• ServSafe certification is required.

• Frequent communication (4+ hours daily) via telephone and email.

• Willingness to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month.

• Ability to drive an automobile for franchisee and staff meetings/visits.

• May require sitting in a vehicle for up to 8 hours per day during travel.

• Must be eligible for coverage by the company insurance provider.

• Must be able to travel by airplane when necessary.

• Ability to stand on concrete or tiled surfaces for up to 8 hours per day when visiting a franchisee location.

• No food or beverage allergies that would hinder the ability to taste products or work within a Dairy Queen restaurant environment.

🏝️ Benefits

• Medical insurance

• Dental insurance

• 401K matching

• Paid time off, including volunteer time and parental leave