Franchise Business Consultant

This is a fully remote position, open to applicants in Gabon.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to achieve both company and operational objectives.

• Counsel franchisee owners/operators on enhancing sales, profits, operating standards, and systems while ensuring customer satisfaction is maintained or exceeded.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpersons and key franchisee leadership to achieve operational targets.

• Engage functional experts and provide support to other departments as required.

• Implement and execute the Worldwide Operations Business Plan for a specific district.

• Develop and execute district-wide business strategies encompassing marketing, operations, training, development, and supply chain.

• Establish and execute business plans with franchise owners when suitable.

• Provide guidance to ensure that plans align with ADQ’s Operations and Marketing Plan.

• Advise and oversee marketing performance through collaborations with departments, vendors, and franchisees.

• Prepare franchisees to meet goals related to shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere.

• Offer financial health support to franchisees.

• Collaborate with ADQ staff on strategies for development, reinvestment, and renewal for both new and existing franchisees.

• Provide assistance to other departments/functions as necessary.

• Aid in new store openings as needed.

• Complete ad hoc projects as required.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or an equivalent combination of education and experience.

• A clean driving record.

• Comprehensive knowledge and familiarity with the Restaurant Industry (QSR preferred).

• In-depth understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized, with strong attention to detail and accuracy.

• Creative thinker capable of quickly generating innovative ideas across diverse business units.

• Excellent communication abilities, both written and verbal.

• Capability to provide outstanding customer service to both internal and external clients.

• Strong multitasking skills with the ability to prioritize multiple projects and requests effectively.

• Relationship-building skills that facilitate mutually beneficial connections with both internal and external clients.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as necessary.

• ServSafe certification.

• Frequent communication via phone and email.

• Willingness to travel overnight for franchisee and staff meetings/visits approximately two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane when necessary.

• Capability to stand on concrete or tiled surfaces for up to 8 hours per day during visits to franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in and around a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• 401K matching contributions.

• Paid time off.

• Volunteer time opportunities.

• Parental leave.