Frame Purchasing Specialist – Procurement Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review incoming customer orders in Shopify and confirm the details of frame and prescription orders.

• Accurately and promptly place frame orders through vendor portals.

• Input customer information and order details into vendor systems as needed.

• Ensure all orders adhere to vendor-specific purchasing guidelines and procedures.

• Acquire knowledge and eventually oversee the prescription lens ordering processes and vendor requirements.

• Coordinate the procurement of frames and lenses to ensure that orders progress smoothly through production.

• Communicate directly with frame and lens vendors regarding product availability, lead times, and order status updates.

• Monitor vendor inventory levels and identify potential fulfillment issues before they affect customer orders.

• Follow up on back orders and delayed shipments to guarantee timely fulfillment.

• Foster strong working relationships with vendors to enhance communication and resolution times.

• Manage scenarios where ordered frames or lenses are unavailable, discontinued, or back-ordered.

• Research alternative solutions and collaborate internally on replacement options when necessary.

• Maintain precise records of vendor information, order history, and purchasing activities.

• Collaborate with the RX customer service team regarding order updates and fulfillment timelines.

• Cross-train in RX customer service processes to provide operational flexibility and support during peak demand periods.

• Assist with additional operations and fulfillment tasks as required.

⛳️ Requirements

• A minimum of 2 years of experience in the optical, eyewear, ophthalmology, optometry, or healthcare sector.

• Proficient in frame ordering, optical order processing, procurement, or vendor coordination.

• Familiarity with Shopify or similar e-commerce platforms.

• Experience with optical laboratory ordering systems or vendor portals.

• Previous experience in ordering ophthalmic lenses or managing RX lens workflows.

• Experience with inventory management systems.

• Strong attention to detail and excellent organizational skills.

• Outstanding written and verbal communication skills in English.

• Ability to manage multiple orders, vendors, and priorities simultaneously.

• Comfortable communicating with vendors through phone, email, and vendor portals.

• Strong problem-solving abilities and the capability to navigate exceptions independently.

• Quick adaptability to new systems and processes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• A supportive and collaborative work environment.

• Flexible work hours and potential for remote work.