Founding Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Leading the onboarding experience for new US partners, both remotely and in person, to ensure a seamless and effective implementation of Magic Notes.

• Promoting user adoption by collecting feedback, analyzing data, and conducting direct training and feedback sessions with users.

• Fostering strong partnerships by going the extra mile to provide a truly magical customer experience. From frontline workers to senior leadership, you’ll engage in meaningful details that matter.

• Showcasing impact by leading pilot evaluations, gathering benchmark data, and analyzing the effects of Magic Notes. Through clear and concise updates and reports, you’ll demonstrate the value of our partnerships.

• Proactively identifying and securing growth opportunities for account expansion, creating proposals, and collaborating with leadership to secure long-term contracts, expansions, and renewals.

• Acting as the Voice of the Customer by focusing on detail and customer experience, sharing critical insights to inform both product development and broader go-to-market strategies.

• Contributing to the development and refinement of customer success processes and playbooks tailored for the US market.

⛳️ Requirements

• Outstanding relationship-building skills: A natural ability to connect and establish trust with individuals at all levels, fostering strong relationships.

• Excellent communication skills: You possess exceptional written and verbal communication abilities, making it easy for you to articulate complex ideas clearly and deliver engaging presentations.

• A proactive mindset: You have a keen understanding of customer needs and actively seek ways to enhance the customer experience, from addressing issues before they arise to discovering new ways to delight customers.

• Strong attention to detail: You recognize the importance of precision and bring a careful approach to your work. You are ready and willing to roll up your sleeves and contribute to delivering an outstanding customer experience.

• An adaptable and growth-oriented mindset: You thrive in a fast-paced environment, are comfortable with uncertainty, and are eager to learn and adapt quickly.

• A genuine passion for making an impact: You are truly motivated by the opportunity to create a positive difference in the frontline care sector.

🏝️ Benefits

• Generous EMI-qualifying share options.

• Access to therapy, coaching, classes, and content powered by Oliva.

• Your own financial well-being coach through Bippit.

• Generous holiday allowance of 25 days, plus 3 additional days over the Christmas period and bank holidays.

• Opportunity to work remotely for up to 6 weeks each year.

• Eligibility for a 6-week sabbatical after 3 years of service.

• Nursery scheme available through Gogeta.

• Healthcare coverage provided by Benenden Health.

• Enhanced parental leave includes 18 weeks for Primary Caregivers and 4 weeks for Secondary Caregivers.

• £200 WellBeam budget for activities that promote well-being and professional development.

• Annual membership to Shoreditch Exchange gym (London office only).

• Pension scheme where we contribute 3% of your salary, and you contribute 5%.

• Free subscription to the Calm meditation app.

• Discounts on bikes and accessories through Cyclescheme, and on tech products via Techscheme.