Forward Deployment Engineer, Reporting

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of the technical solution design and configuration of Reporting Pro for designated customers.

• Align reporting workflows with configurations, which include report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, and user roles.

• Facilitate technical discovery sessions with customers and implementation teams that encompass workflows, legacy systems, HL7 order/result flows, report distribution, networking, and security.

• Develop and validate report templates and structured reporting content in collaboration with radiologists.

• Strategize the migration of templates and macros from legacy reporting systems during cutover.

• Train and mentor implementation teams and customer reporting administrators.

• Publish standards for configuration, maintain template libraries, and create deployment playbooks.

• Act as the technical lead in customer interactions during go-lives, hypercare, and escalations.

• Provide Level 3 implementation support for Reporting Pro issues, including report delivery failures and conducting root-cause analysis and resolutions with engineering teams.

• Transform recurring customer requirements into standardized workflows and product specifications.

• Assess, document, and monitor reproducible engineering defects, ensuring resolution and communication with customers.

• Oversee service health using observability tools, engage in incident response, and promote reliability enhancements.

• Lead the AI adoption strategy for Reporting Pro, defining requirements, customer impact, and success criteria.

• Configure, deploy, and support AI-enabled reporting workflows as they are released.

• Collaborate with Technical Delivery and Product teams to coordinate rollout, site readiness, and customer adoption.

• Validate releases and hotfixes against representative customer configurations.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience (required).

• Over 8 years of overall experience in healthcare IT, medical imaging, or clinical systems (required).

• At least 5 years in a customer-facing technical position for radiology reporting systems like PowerScribe, Fluency, or similar (required).

• Proficient knowledge of HL7 v2, including ADT, ORM, and ORU flows (required).

• Hands-on experience in configuring report templates, macros, structured reporting, and speech recognition, including participation in at least one reporting system go-live or migration (required).

• Solid understanding of radiology clinical workflows, encompassing RIS, worklists, reading, dictation, sign-off, and communication of critical results (required).

• Familiarity with cloud-hosted applications, storage, networking, and SSO/authentication (required).

• Ability to articulate technical decisions to radiologists, IT leaders, and executives, especially in escalated situations (required).

• Imaging informatics or clinical credentials such as CIIP, PARCA, or ARRT(R) (preferred).

• Experience with AI-assisted or LLM-based report generation in radiology and knowledge of DICOM and PACS integration (preferred).

• Background in a regulated medical device environment, including FDA 21 CFR 820, ISO 13485, and IEC 62304.

• Proficiency in Microsoft Office.

• Commitment to adhering to data privacy, compliance, safety, and confidentiality standards.

• Willingness to travel domestically and internationally up to 25%.

🏝️ Benefits

• Remote work opportunity within the United States.

• Travel opportunities, both domestic and international, up to 25%.