Forward Deployment Engineer, Reporting

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of the technical solution design and Reporting Pro configuration for designated clients.

• Align reporting workflows with configurations, which include report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results, and user roles.

• Spearhead technical discovery sessions with clients and implementation teams.

• Evaluate legacy reporting systems, HL7 order/result flows, report distribution to RIS and EHR, as well as network and security requirements.

• Develop and validate report templates and structured reporting content in collaboration with radiologists.

• Plan the migration of templates and macros from outdated reporting systems throughout the cutover process.

• Educate and mentor implementation teams and customer reporting administrators.

• Publish configuration standards, template libraries, and deployment playbooks.

• Act as the customer-facing technical leader during go-lives, hypercare, and escalations.

• Provide L3 implementation support for Reporting Pro issues, including failures in report delivery and root-cause analysis.

• Transform recurring customer requests into standardized workflows and product specifications.

• Triage, document, and monitor reproducible engineering defects until resolution.

• Oversee service health, engage in incident responses, and promote reliability enhancements.

• Lead the AI adoption strategy for Reporting Pro, outlining requirements, customer impact, and success metrics.

• Configure, deploy, and assist with AI-enabled reporting workflows, including AI report drafting utilizing prior and clinical data.

• Coordinate rollout, site preparedness, and customer engagement with Technical Delivery and Product teams.

• Validate releases and hotfixes against representative customer configurations before and after deployment.

• Collaborate with Forward Deployment Engineering, Technical Delivery, Product, Service, and Solution Delivery teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or a comparable combination of education and experience (required).

• Over 8 years of overall experience in healthcare IT, medical imaging, or clinical systems.

• More than 5 years in a customer-facing technical position for radiology reporting systems such as PowerScribe, Fluency, or similar.

• Proficient understanding of HL7 v2, including ADT, ORM, and ORU flows.

• Hands-on experience with the configuration of report templates, macros, structured reporting, and speech recognition.

• At least one go-live or migration experience with a reporting system.

• Solid understanding of radiology clinical workflow, encompassing RIS, worklists, reading, dictation, sign-off, and critical results communication.

• Familiarity with cloud-hosted applications, storage, networking, and SSO/authentication.

• Ability to convey technical decisions to radiologists, IT leaders, and executives, particularly in escalated circumstances.

• Proficient in Microsoft Office.

• Imaging informatics or clinical certification such as CIIP, PARCA, or ARRT(R) is preferred.

• Experience with AI-assisted or LLM-based report generation in radiology is preferred.

• Working knowledge of DICOM and PACS integration is preferred.

• Experience in a regulated medical device setting, including FDA 21 CFR 820, ISO 13485, and IEC 62304.

• Adhere to data privacy, compliance, safety, and confidentiality standards.

• Must comply with relevant employment laws and DeepHealth policies and procedures.

• Regular attendance and adherence to scheduled work hours are required.

🏝️ Benefits

• Opportunity for remote work within the United States.

• Domestic and international travel may be required, up to 25%.