Forward Deployment Engineer, HL7 Integration

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of integration solution design for designated customers.

• Analyze radiology order-to-result workflows across RIS/EHR, worklists, PACS, Viewer, reporting, and results to configure HL7 and DICOM interfaces.

• Direct technical discovery sessions with customers and implementation teams.

• Develop, configure, and validate interfaces using Mirth Connect / NextGen Connect, including mappings, transformers, routing, and test message sets.

• Provide training and mentorship to implementation teams and customer interface analysts.

• Create and distribute integration playbooks and baseline documents.

• Act as the technical lead for customers during go-lives, hypercare periods, and escalations.

• Offer implementation support and troubleshoot HL7/integration issues through root-cause analysis and collaboration with engineering teams.

• Implement change control for site-specific interface customizations.

• Transform recurring interface requirements into standardized, configurable product features.

• Oversee the AI adoption strategy for clinical data integration.

• Configure and support AI-enabled clinical data workflows, ensuring site readiness and customer adoption during rollout.

• Monitor, document, and manage engineering issues from assigned accounts until resolution.

• Keep track of HL7 service health, engage in incident response, and advocate for reliability enhancements with engineering.

• Transition best practices to Service and Solution Delivery teams and facilitate product adjustments for commercial readiness.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or an equivalent combination of education and experience.

• Over 8 years of comprehensive experience in healthcare IT integration or clinical systems.

• More than 5 years of practical HL7 v2.x interface design and support in a customer-facing or implementation capacity, preferably in radiology or imaging.

• Expert-level proficiency with at least one integration engine; Mirth Connect / NextGen Connect is strongly preferred (Rhapsody, Cloverleaf, or Corepoint are acceptable).

• Solid understanding of radiology order-to-result workflows across RIS, PACS, modality worklists, reporting, and EHR systems.

• Familiarity with DICOM, including HL7 order data mapping to DICOM attributes and modality worklist.

• Proficient in JavaScript, SQL, and message/log analysis.

• Proven ability to collaborate with customer IT, interface analysts, and clinical stakeholders, even in escalated situations.

• Experience with Microsoft Office applications.

• Preferred experience with FHIR R4 and IHE profiles (SWF, PIR, XDS).

• Imaging informatics credential such as CIIP or PARCA is preferred.

• Experience in a regulated medical device environment and familiarity with ITIL practices is preferred.

• Adhere to data privacy, compliance, safety, and confidentiality standards.

• United States work authorization may be necessary; applications inquire about sponsorship.

🏝️ Benefits

• Opportunity for remote work within the United States.

• Potential for domestic and international travel up to 25%.