Forward Deployment Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the AI adoption strategy for the Viewer, outlining requirements, anticipated customer impact, and success criteria.

• Design and set up the Viewer for designated customers by aligning clinical reading workflows with product configuration.

• Conduct technical discovery involving HL7 and DICOM data flows, integrations, migration data, as well as network and security requirements.

• Collaborate with implementation teams to leverage insights and best practices for customer configurations.

• Provide training and mentorship to implementation teams and customer administrators.

• Publish standards for configuration, baselines, and deployment playbooks.

• Act as the technical lead for customers during go-lives, hypercare, and escalation processes.

• Offer implementation support and tackle complex Viewer issues through reproduction, root cause analysis, and collaboration with engineering teams.

• Transform recurring customer requirements into standardized workflows and product specifications.

• Triage, document, and monitor engineering defects until resolution and customer satisfaction are achieved.

• Configure, deploy, and support AI-enhanced workflows and agents as they are released.

• Coordinate the rollout, site readiness, and customer adoption efforts with Technical Delivery and Product teams.

• Validate releases and hotfixes against representative customer configurations.

• Monitor service health, engage in incident response, and drive reliability enhancements with the engineering team.

• Transition best practices to Service and Solution Delivery teams and strategize product modifications for commercial readiness.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems, or a related field, or a comparable combination of education and experience (required).

• Over 8 years of comprehensive experience in healthcare IT, medical imaging, or clinical systems (required).

• At least 5 years in a customer-facing technical position related to PACS or enterprise imaging (required).

• Extensive knowledge of DICOM and a working understanding of HL7 v2 (required).

• Practical experience in configuring and troubleshooting diagnostic or enterprise imaging viewers (required).

• Strong comprehension of radiology clinical workflows, including RIS, worklists, reading, and reporting (required).

• Familiarity with cloud-hosted applications, networking, and SSO/authentication (required).

• Capability to convey technical decisions to radiologists, IT leaders, and executives, even in escalated situations (required).

• Proficiency in Microsoft Office (required).

• Imaging informatics or clinical credentials such as CIIP, PARCA, or ARRT(R) (preferred).

• Experience in deploying or supporting clinical AI applications in the field of radiology (preferred).

• Background in a regulated medical device environment and familiarity with ITIL practices (preferred).

• Adhere to data privacy, compliance, safety, and confidentiality standards.

• Willingness to travel domestically and internationally up to 25% (required).

🏝️ Benefits

• Remote work opportunities available in the United States.

• Domestic and international travel up to 25%.