Forward Deployed Engineer – Intelligent Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer deployments from start to finish, including discovery, solution design, construction, testing, go-live, and hypercare.

• Transform insights from process and task-mining into prioritized automation initiatives.

• Design and create agentic AI solutions utilizing Claude, Gemini, and GPT.

• Assess models based on criteria such as accuracy, cost, latency, and data privacy requirements.

• Decide between agents, LLM steps, RPA, or standard coding options.

• Develop evaluation sets, establish guardrails, and implement human-in-the-loop checkpoints along with monitoring for dependable production AI.

• Coordinate AI agents, RPA bots, document AI, and custom Python services into cohesive workflows.

• Connect ERPs, CRMs, ticketing systems, and legacy applications through APIs, MCP servers, connectors, and UI automation.

• Deploy agents, services, and pipelines on Google Cloud, leveraging Vertex AI, Cloud Run, Cloud Functions, BigQuery, and Pub/Sub.

• Guide and mentor Intelligent Automation developers through design and code evaluations, pairing, and coaching.

• Conduct workshops with business and IT stakeholders, articulating technical trade-offs effectively.

• Utilize Git for automated testing, CI/CD, monitoring, exception management, and security protocols.

• Monitor hours saved, error rates, and throughput, presenting ROI to customer sponsors.

• Provide field insights, reusable components, and feature requests back to Product and Engineering.

⛳️ Requirements

• Experience in software engineering, automation engineering, or technical consulting, with a minimum of 3 years delivering automation solutions for enterprise clients.

• Practical production experience with at least one leading RPA platform (UiPath, Microsoft Power Automate, Automation Anywhere, or Blue Prism).

• Proficient in Python programming.

• Strong background in REST APIs, JSON, SQL, and system integration.

• Extensive hands-on experience with Google Cloud Platform (GCP), including the deployment of production workloads.

• Advanced Git skills, covering branching strategies, pull requests, code reviews, conflict resolution, and CI/CD pipelines.

• Practical experience in building and deploying agentic AI solutions utilizing advanced models such as Claude, Gemini, or GPT.

• Familiarity with prompt and context design, tool invocation, retrieval-augmented generation (RAG), multi-step agents, and evaluation techniques.

• Proven experience in leading or mentoring developers through code reviews, pairing sessions, and coaching.

• Ability to translate business processes into effective automation designs.

• Confident in communicating with executives and frontline personnel; comfortable leading workshops and demonstrations.

• Bonus: Experience with process or task mining tools.

• Bonus: RPA certifications.

• Bonus: Familiarity with agent frameworks and protocols.

• Bonus: Google Cloud certifications, containerization, and infrastructure as code experience.

• Bonus: Background in a forward-deployed role, solutions engineering, or Automation Center of Excellence.

• Bonus: Domain expertise in finance operations, insurance, banking, or shared services.

🏝️ Benefits

• Competitive salary plus stock options.

• Flexibility to work from anywhere—fully remote, in our hubs, or a combination of both.

• Provision of a company-issued laptop.

• Stipend for remote setup.

• Budget for co-working spaces.

• Flexible working hours and location options.

• Generous paid time off, in addition to local public holidays.

• Enhanced parental leave policies.

• Comprehensive health benefits.

• Retirement savings options.

• Annual budget for learning and development initiatives.

• Opportunities for annual workaways.

• Regular virtual and in-person social events.

• Chance to be part of innovative projects that are shaping the future of work.