Forward Deployed Engineer, Immuware

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical expertise in the post-sales customer experience for Immuware clients.

• Facilitate regular technical working sessions with customers.

• Configure, script, and develop code to address customer requirements, including workflows, rules, fields, user and role management, reports, data corrections, integrations, and minor platform modifications.

• Convert Employee Health requirements, OSHA regulations, state-specific immunization mandates, and credentialing workflows into Immuware solutions.

• Evaluate requirements and choose the simplest solution that addresses the core issue.

• Document solution designs in Notion and update ongoing items in Jira.

• Transform ad-hoc fixes into reusable templates, decision trees, or product enhancements.

• Assess new module or record-type additions necessitating a Letter of Work or ARR adjustment to Customer Success Managers and Professional Services.

• Act as the technical liaison to Customer Success Managers during customer calls.

• Conduct customer education, workflow-specific demonstrations, and retraining sessions.

• Cultivate relationships with customer power users and technical contacts.

• Identify configuration gaps or risks before escalation.

• Stay informed about assigned customer environments, histories, and forthcoming needs.

• Collaborate with product and engineering teams, including submitting pull requests, co-developing fixes, and diagnosing codebase issues.

• Analyze patterns across customers and relay regulatory gaps and workflow limitations to the Product team.

• Contribute configurations, decision trees, scripts, and workarounds to the internal knowledge repository.

• Resolve issues when possible and provide clean, development-ready tickets when necessary.

• Detect bugs or system issues and collaborate with development for root-cause analysis and solutions.

• Compose clear bug reports and feature requests.

• Differentiate between issues resolved directly, through support tickets, or via product modifications.

• Manage multiple simultaneous healthcare customer engagements and contribute reusable playbooks and tools.

⛳️ Requirements

• 5+ years in a technical, customer-facing position such as solutions engineer, implementation consultant, technical account manager, or forward-deployed engineer.

• 4–5 years of experience with Azure, JavaScript, and TypeScript.

• Strong proficiency in SQL and management of Azure SQL databases.

• 2–3+ years of experience using Notion and Jira.

• Proficient in C#.

• Comfortable reading a codebase, debugging, and writing scripts or small features.

• Proven track record of building on SaaS platforms, including complex workflows, rules, forms, reports, integrations, or role and permission structures.

• Ability to identify enterprise customer challenges, outline potential issues, and take ownership of solution outcomes.

• Excellent written and verbal communication skills.

• Capability to lead technical working sessions with non-technical stakeholders.

• Ability to manage delays, bugs, and scope changes while maintaining customer trust.

• Experience in scoping issues, identifying root causes, and proposing solutions for enterprise clients.

• Ability to navigate the implementation of solutions for smaller accounts.

• Comfort in working without a playbook and adapting to evolving policies and regulations.

• Experience in writing clear, well-defined bug reports and feature requests.

• Preferred: experience in healthcare IT, Employee Health, or occupational health.

• Preferred: familiarity with immunization tracking, credentialing workflows, OSHA, and state health reporting requirements.

• Preferred: experience with APIs and integrations, SQL, or scripting for data analysis and resolutions.

• Preferred: prior experience with Immuware or similar platforms such as Tyto Care, Equifax I-9, or Symplr.

• Must be legally authorized to work in the US; sponsorship is not available.

🏝️ Benefits

• Professional development allowance.

• Flexible work arrangements.

• Generous PTO.

• Paid time off for volunteering.

• Paid time off for birthdays.

• Paid time off for new parents.

• 401K with company matching.

• Financial planning education and resources.

• HSA, FSA, and traditional medical, dental, and vision insurance options for US employees and their dependents.

• Lifestyle Spending Account (LSA) for gym memberships, meditation apps, work-from-home equipment, or fresh produce.

• 100% company-paid health insurance premiums for LATAM employees.

• National and international health insurance coverage for LATAM employees.

• Propelus Flex Club monthly benefits points.

• Exclusive discounts for LATAM employees.

• Company-paid life insurance for LATAM employees.

• Discounted beneficiary coverage for LATAM employees.