Forward Deployed Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and manage the onboarding process for new strategic clients, offering training and resources to ensure long-term success.

• Deliver technical assistance by diagnosing and resolving issues within Tailscale’s platform.

• Support configuration, integration, and troubleshooting efforts to guarantee smooth implementation.

• Conduct quarterly business reviews that address usage, success metrics, and future objectives.

• Recognize opportunities for enhanced customer engagement and horizontal growth.

• Cultivate customer relationships as a trusted advisor, recommending best practices based on use cases and business results.

• Communicate customer feedback and insights to product and engineering teams.

• Collaborate with sales, product, engineering, and support teams during handoffs, escalations, and customer success initiatives.

• Create and maintain technical documentation, FAQs, and guides for customer self-service.

• Share insights and best practices with both customers and internal teams.

⛳️ Requirements

• Minimum of 6 years in a technical role, including at least 2 years of experience in a customer-facing capacity.

• Proven experience working with enterprise clients in a consultative role.

• Strong knowledge of networking, VPNs, and security principles.

• Familiarity with cloud infrastructures such as AWS, GCP, and Azure.

• Experience with Docker, Kubernetes, and various DevOps technologies.

• Previous customer-facing technical experience as a Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer within a SaaS organization.

• Capability to articulate complex technical concepts to diverse audiences.

• Excellent written and verbal communication skills.

• Analytical mindset and troubleshooting abilities for intricate technical issues.

• Proficient in managing multiple customer accounts, prioritizing tasks, and maintaining project timelines.

• Strong time management and organizational capabilities.

• Ability to work collaboratively across product, sales, and engineering teams.

🏝️ Benefits

• An inclusive and flexible environment where you can express your authentic self.

• Competitive total compensation package including base salary, equity incentive plan, and variable commission for quota-based roles.

• Comprehensive group benefits with no waiting period, covering health, vision, and dental for you and your family.

• Remote-first work environment.

• Virtual and in-person social events.

• Corporate co-working program.

• Employer-funded retirement contributions matching dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation.

• Annual company retreat and team off-sites.

• $1500 USD per year allocated for professional development.

• Opportunities for mentorship, coaching, and internal promotions.

• Flexible paid time off program.

• Company-owned laptop (Mac or PC).

• Monthly reimbursement for home internet expenses.

• $500 USD allowance for workstation customization.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.