Forward Deployed AI Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the technical lead for intricate deployments.

• Create and execute architectural designs for AI agent solutions.

• Oversee cross-system dependencies while ensuring adherence to enterprise security and scalability standards.

• Develop production-quality code and utilize Talkdesk and third-party APIs/SDKs for constructing, testing, and launching AI agents.

• Lead the process from prototype to production deployment.

• Offer technical guidance and resolve complex technical inquiries.

• Reduce technical risks and foster trust with customer Engineering Directors and technical architects.

• Compile deployment insights into reusable solution patterns and tools.

• Provide constructive feedback to Product and Engineering teams to shape product direction.

• Guide junior FDEs and technical specialists in AI architecture, production quality, and client-facing delivery.

⛳️ Requirements

• At least 5-7 years of progressive experience in software or solution engineering, including a minimum of 1 year focused on architecting and deploying AI/ML/Agentic solutions.

• Experience in project implementation consulting for large-scale IT integration projects, ERP projects, or AI implementations, with client-side project lead roles.

• Demonstrated ability in designing and implementing intricate multi-agent systems featuring planning, memory, and tool-use frameworks.

• Proficient in Javascript, Python, Typescript, and other relevant programming languages.

• Experience crafting secure, scalable, and thoroughly tested production code.

• In-depth knowledge of systems integration, including APIs, webhooks, and message queues.

• Expertise in data architecture for secure, compliant, and efficient data flow.

• Strong skills in prompt engineering, model optimization, and agent collaboration systems.

• Capable of establishing credibility and consensus with customer executives, leading technical discussions, and aligning internal and external teams.

• Familiarity with Retrieval-Augmented Generation (RAG) systems and vector databases is preferred.

• Experience with healthcare systems such as Epic or Aetna or retail services systems is advantageous.

• Previous experience in Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industries is preferred.

🏝️ Benefits

• Long-term equity incentives may be available based on role and level.

• Short-term incentives such as bonuses or commissions may be provided depending on role and level.

• Comprehensive Medical, Dental, Vision, Life, and Disability Insurance.

• Employee Assistance Program (EAP).

• 401(k) retirement plan.

• Unlimited paid time off for exempt employees.

• Accrual-based paid time off for non-exempt employees.

• 14 paid holidays annually.

• Unlimited paid time off for exempt employees or accrual-based sick leave for non-exempt employees.