Flight Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Monitor and track active as well as upcoming flights in real-time.

• Oversee aircraft positioning, crew readiness, and estimated time of arrival throughout the day.

• Ensure that both crew and aircraft are positioned correctly prior to each departure and communicate the status effectively.

• Promptly update on crew and aircraft positioning, taxiing, takeoff, landing, and any operational changes.

• Handle same-day disruptions such as Aircraft on Ground (AOG) incidents, Air Traffic Control (ATC) delays, and weather-related issues by utilizing established playbooks.

• Elevate situations that exceed standard protocols to the Guest Services Specialist or Lead.

• Confirm catering, ground transportation, and other arrangements for the day.

• Manage communication channels with clients and brokers related to assigned flights.

• Respond to same-day requests from clients and brokers efficiently.

• Maintain trip records, tracking notes, IROP logs, and status fields within the operations system.

• Assist Guest Services Specialists with additional tasks during peak periods.

⛳️ Requirements

• A background in aviation, either through an Aviation Management degree (either in progress or recently completed) or direct experience in an FBO, airline, or flight operations environment.

• Exceptional attention to detail with the capability to track multiple active flights simultaneously without compromising accuracy.

• Ability to thrive in a fast-paced, real-time environment where priorities may shift rapidly.

• Strong, clear communication skills, particularly within a team Slack environment.

• High reliability is essential, as the team relies on your accurate and timely tracking and updates.

• Flexibility to work a varied schedule across 7 days a week, between 6:00 AM and midnight Eastern, including some early mornings and late nights based on flight schedules.

• Authorization to work in the United States without any current or future sponsorship.

• Knowledge of business aviation operations, including the booking, management, and execution of trips.

• Experience with flight tracking systems or aviation operations software.

• Background in a fast-paced, time-sensitive operations or customer service role.

🏝️ Benefits

• 2 weeks of paid time off (PTO) annually.

• 5 days of sick leave each year.

• Health, vision, and dental insurance coverage.

• Company-funded life insurance, short-term disability, and long-term disability insurance policies.

• 401k plan with up to a 3.5% company match.