FlexFund Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Offer assistance to clients by responding to inquiries and guiding them through various processes.

• Evaluate incoming requests and identify the most efficient and suitable solutions.

• Oversee order workflows from initiation to completion, ensuring timely processing and appropriate handling.

• Verify the accuracy of order information within internal systems.

• Detect, analyze, and report on system bugs or operational challenges based on daily workflow assessments.

• Ensure proper documentation and timely escalation of any identified system bugs or operational issues.

• Effectively communicate with clients and internal teams to address order-related issues.

⛳️ Requirements

• Over 1 year of experience in customer service or technical support (preferred).

• Exceptional attention to detail with a high level of accuracy in data entry.

• Capability to thrive in a fast-paced environment and adhere to strict deadlines.

• Proficient multitasking and time management abilities.

• Tech-savvy with the capacity to navigate various systems (CRM, reporting tools, etc.).

• Experience collaborating with global and/or US-based business teams.

• Outstanding written and verbal communication skills in English.

• A quiet workspace to perform job duties.

• An internet connection with a minimum of 30 Mbps download and 10 Mbps upload speed.

🏝️ Benefits

• Comprehensive training and support.

• Opportunities for professional development and career advancement.

• Flexible work schedule.

• Collaborative and inclusive work environment.