Fleet Support Agent

This is a fully remote position, open to applicants in Washington.

📋 Description

• Greet customers in a professional manner and guide them to the appropriate service stations.

• Ensure a smooth customer flow while maintaining a tidy and organized front-of-house environment.

• Confirm the validity of customer documents and driver's licenses.

• Assist customers in choosing vehicles and facilitate vehicle exchanges.

• Present additional products and services, including prepaid fuel and toll passes.

• Respond to customer inquiries and address any concerns.

• Complete rental agreements, verify documents, clarify charges, and issue precise receipts.

• Conduct vehicle return transactions by checking for damage, fuel levels, and mileage.

• Advise customers on final charges and route any issues to the appropriate departments.

• Perform daily inventory checks and oversee vehicle availability.

• Collaborate with dealerships and body shops for necessary repairs.

• Schedule maintenance, acquire estimates, and create purchase orders.

• Prepare new vehicles for rental, ensuring all documentation, decals, and tags are in place.

• Input vehicles into the inventory management system.

• Manage the preparation of vehicles for disposal.

• Ensure all personal belongings are removed from returned vehicles.

⛳️ Requirements

• A minimum of 1 year of customer service experience, preferably in sales, service, or hospitality.

• Strong organizational skills accompanied by analytical capabilities.

• High school diploma or GED required.

• Must be at least 18 years of age.

• Possess a valid driver's license with a clean driving history.

• Authorized to work within the United States.

• Basic proficiency in computer navigation.

• Familiarity with Microsoft Office applications, especially Excel.

• Outstanding communication skills.

• Ability to collaborate effectively as a team player in a dynamic, fast-paced setting.

• Willingness to work up to 40 hours per week, including day or evening shifts and weekends.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Life insurance.

• Critical illness insurance.

• Hospital indemnity insurance.

• Pet insurance.

• 401(k) retirement plan.

• Paid time off (PTO).

• Sick leave.

• Time and a half pay for working on public holidays.

• Performance-based bonus plan.

• Employee Assistance Program.

• Exclusive rental rates for employees.

• Family rental options available.

• Special discounts for employees.

• Provided uniform with weekly dry cleaning service.

• Flexible working hours.

• Opportunities for career growth.