Fleet Service Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and manage vehicle maintenance operations throughout the fleet.

• Assess and approve maintenance and repair tasks in line with OEM specifications, vehicle condition, budget constraints, and de-fleet schedules.

• Track fleet maintenance expenses and ensure budget compliance.

• Assist in the processing of claims for individual vehicles.

• Keep track of and report on vehicle off-road statuses.

• Aid in tracking off-road KPIs, reporting, and enhancing performance.

• Collaborate with external recovery agencies and service providers.

• Manage and update tasks within the insurance management portal.

• Promote proactive vehicle servicing and maintenance scheduling to reduce downtime.

• Ensure accurate fleet documentation, maintenance records, and operational reports are maintained.

• Engage with customers and frontline teams regarding vehicle concerns, delays, breakdowns, and other challenging scenarios.

• Partner with suppliers, repairers, recovery agencies, and external partners to resolve fleet-related issues.

• Cultivate collaborative relationships within the organization and external supply chain.

• Identify areas for improvement in fleet processes, service delivery, and operational efficiency.

• Enhance customer experience and establish the company as a leading vehicle subscription provider.

• Report directly to the Fleet Asset Manager.

⛳️ Requirements

• Must provide own equipment.

• Computer with a minimum of 8GB RAM.

• Intel Core i5 or AMD Ryzen 5, 12th generation or newer.

• 512GB HDD/SSD required.

• Windows 11 Home or Pro is necessary.

• Power backup such as a power station, power bank, or UPS is essential.

• Secondary/external monitor is required.

• Noise-cancelling headset and webcam are necessary.

• Internet speed of at least 40–50 Mbps for both download and upload.

• BIR self-registration and submission of necessary government contributions.

• NBI or Police Clearance is required.

• A government-issued ID must be provided.

• Experience in fleet administration, management, automotive administration, or vehicle operations is essential.

• Proven experience in coordinating or scheduling vehicle servicing and maintenance.

• Background working with repairers, suppliers, recovery agencies, or third-party automotive providers is necessary.

• Experience in monitoring vehicle off-road status and reporting on operational KPIs is crucial.

• Familiarity with insurance claims or related processes is highly desirable.

• Experience communicating with customers and internal stakeholders in high-pressure or sensitive situations is required.

• Background in proactive maintenance planning and service scheduling is necessary.

• Strong skills in fleet administration and vehicle maintenance coordination are required.

• Understanding of OEM servicing and maintenance guidelines is essential.

• Knowledge of vehicle maintenance scheduling and fleet operations is required.

• Experience using fleet management systems, CRM platforms, insurance portals, or similar technologies is necessary.

• Excellent organizational and time-management abilities are essential.

• Capability to manage multiple vehicles, maintenance tasks, suppliers, and deadlines concurrently.

• Strong attention to detail and accurate record-keeping/reporting skills are required.

• Exceptional written and verbal communication skills are essential.

• Strong customer service and stakeholder management capabilities are necessary.

• Ability to monitor costs and align maintenance activities with fleet budgets.

• Proactive approach to identifying potential maintenance or operational issues before they escalate.

• Availability to work from 7AM to 4PM MNL time, Monday to Friday.

• English proficiency test is mandatory.

• Personality test is required.

• Video introduction and sample voice call must be submitted.

• Independent contractor agreement under Singapore law is required.

🏝️ Benefits

• 20 Paid Time Off days.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform, paid at the first month mark with a client contract.

• Annual Trip – an opportunity to connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) for assistance.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways available.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – collaborate with top-tier Australian partners on meaningful assignments.

• Flexibility First – full autonomy in achieving outcomes.

• Advisory Support – assistance with HR, Tax, and setup guidance.

• 100% Work-From-Home Contracts.