Fleet Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the health, uptime, and long-term dependability of the deployed SmartMast hardware fleet.

• Monitor fleet health, online status, degradation, failure causes, and necessary corrective measures.

• Create and enhance dashboards, alerts, and telemetry pipelines for power, thermal, connectivity, camera, radio, and computing systems.

• Establish health criteria for subsystems and proactive intervention thresholds.

• Conduct root-cause analysis from telemetry forensics to the physical teardown of returned units.

• Manage the fleet failure database and drive FMEA, reliability growth tracking, and CAPA to completion.

• Convert field failures into improvements in hardware, component selection, manufacturing, and firmware.

• Set preventive maintenance schedules, spares strategy, and RMA/repair-and-return processes.

• Revise installation, diagnostic, field-repair, and troubleshooting procedures.

• Assist with field deployments and complex repairs, which may require periodic travel to vessels, ports, and installation locations.

• Develop environmental and life-test protocols for vibration, corrosion, thermal, ingress, and power qualification.

• Incorporate reliability requirements and acceptance criteria into hardware revisions and supplier qualifications.

• Create scalable reliability processes and tools for a fleet that is expanding to thousands of units.

⛳️ Requirements

• Bachelor’s degree in Electrical, Mechanical, Systems, Reliability, or a relevant engineering discipline, or equivalent hands-on experience.

• Over 5 years of engineering experience with deployed electro-mechanical hardware, including at least 2 years in reliability, sustaining/field engineering, or hardware operations for a fielded product.

• Direct accountability for hardware reliability outcomes for a fleet or installed base, including uptime, failure rates, or MTBF/MTTR.

• Practical expertise with RCA methods such as 8D, 5-Whys, and fishbone analysis.

• Familiarity with FMEA, fault-tree analysis, and CAPA.

• Hands-on experience diagnosing electro-mechanical systems using telemetry/logs, bench instruments, and physical teardown.

• Capability to query, analyze, and visualize fleet telemetry utilizing SQL and Python or equivalent.

• Working knowledge of electronics, power systems, mechanical enclosures, and hardware failure modes in harsh environments.

• Willingness and capability to travel periodically to field locations, including occasional international travel.

• Legally authorized to work in the United States and able to meet customer- or contract-driven eligibility requirements for government and maritime-security roles.

• Preferred: experience with marine, maritime, offshore, automotive, aerospace/defense, satellite, telecom, or other fleets operating in harsh environments.

• Preferred: knowledge of IP-rated enclosures, effects of corrosion and salt fog, marine power systems, and standards such as IEC 60529, MIL-STD-810, or IEC 60068.

• Preferred: experience with connected/IoT or edge devices, remote diagnostics, OTA firmware updates, and embedded-system/connectivity telemetry.

• Preferred: familiarity with camera/optical systems, RF/software-defined radios, batteries, or edge-AI computing hardware.

• Preferred: experience establishing a reliability or sustaining-engineering function from the ground up.

• Preferred: ASQ Certified Reliability Engineer or an equivalent credential.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible work arrangements and vacation policies.

• Collaborative and innovative work environment.