Fixed Costs Team Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and provide technical guidance along with overall leadership to a team operating in a fixed-cost environment.

• Deliver comprehensive technical support and coaching primarily on RTA case loads valued between £5k and £100k.

• Serve as a technical referral for both litigated and non-litigated cases.

• Manage case milestones to ensure they are achieved accurately and punctually.

• Identify and implement litigation strategies to enhance customer outcomes and maximize income generation.

• Recognize complex cases for advancement to the Multi Track Team.

• Optimize supervision to ensure consistent standards, processes, and working practices.

• Conduct file reviews and other forms of technical supervision under internal management controls.

• Monitor and report on team progress through governance controls and performance measurements.

• Provide coaching and constructive feedback while creating and maintaining support plans.

• Mentor and develop newly tenured colleagues as well as seasoned senior file handlers.

• Contribute to ongoing improvements, staff engagement, and the operational plan.

• Offer technical assistance to fee-earners regarding the Minster Law cost process.

• Identify process challenges, training needs, and skills gaps; coordinate training with Learning and Development.

• Support team and fee-earner development and facilitate business change.

• Manage case matters as appropriate, in alignment with team KPIs.

• Review performance against established KPIs and objectives with the line manager.

⛳️ Requirements

• Qualified Solicitor or Fellow of CILEx with Higher Practice Rights.

• Proven experience in settling claims valued between £5k and £50k.

• Strong knowledge of RTA.

• Experience in managing HR and People processes in accordance with policy.

• Demonstrated ability to manage performance and productivity, preferably in a professional services context.

• Proficient in IT skills, including Microsoft Word, Microsoft Teams, PowerPoint, and Excel.

• Experienced in conducting one-on-ones, personal development plans, and performance reviews.

• Skilled in the use and interpretation of MI and data.

• Open to exploring new technologies to support business growth and capable of guiding teams through change.

• Experienced people leader with the ability to cultivate a high-performing, motivated, and engaged team.

• Credible in operating and influencing stakeholders at all levels.

• Ability to lead with integrity and respect the opinions of colleagues.

• Skilled in motivating a team, building trust and confidence, and demonstrating emotional intelligence.

• Capable of working collaboratively across functions and thriving in a fast-paced environment.

• Strong written and verbal communication and interpersonal skills.

• Ability to set clear expectations and assess performance effectively.

• Competent in following company processes/guidelines and making sound decisions.

• Ability to act as a cultural ambassador and support organizational change.

🏝️ Benefits

• Opportunity for high-performing individuals to transition into various departments within the business to broaden their knowledge and experience, and advance their careers at Minster Law.

• Equal opportunity employer and disability confident.

• Remote working options available / fully remote positions.