First Party Medical Collector

This is a fully remote position, open to applicants in United States.

📋 Description

• The First Party Collector is tasked with managing inbound customer calls and initiating outbound calls.

• Engaging with consumers to negotiate payment arrangements for early out accounts.

• Adhering to Federal, State, company, and client collection regulations and laws.

• Effectively persuading patients to settle past due medical debts.

• Addressing stalls and objections while suggesting potential payment sources for debts.

• Leaving messages for consumers that inform them of contact points by utilizing a mandated script.

• Updating customer records with new details, documenting call outcomes or dispositions, and taking relevant notes about the call in the system's menu or narrative section.

• Complying with the production standards established for the department and client.

• Ensuring accuracy and confidentiality in managing medical records in accordance with HIPAA, Federal, State, and Company standards.

⛳️ Requirements

• A high school diploma or an equivalent qualification is necessary.

• A preferred 2 years of relevant experience in customer service, sales, 1st party collections, or a similar role.

• Minimum of 1 year of experience in a call center, negotiating and collecting payments, operating on an automated dialer, and interpreting EOB's and FACS or EPIC.

• Excellent organization and communication capabilities.

• Thorough understanding and compliance with all federal and state laws and regulations (including HIPAA and FDCPA).

• Intermediate to advanced proficiency in Microsoft Word and Excel.

• Strong multitasking abilities and capacity to manage a high volume of calls.

🏝️ Benefits

• Competitive salary.

• 401(k) matching.

• Paid time off.

• Flexible work arrangements.