Financial Technology

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage both inbound and outbound calls for customer support and collection activities through verbal and written communication channels.

• Negotiate payment arrangements.

• Assist in funding account processes.

• Investigate and resolve inquiries related to collections via phone.

• Inform customers about their account history and product offerings.

• Clarify the company's protection policies for products that include protections.

• Guide customers in managing funding transactions.

• Provide support and assistance to vulnerable customers.

• Offer insolvency assistance.

• Obtain commitments or promises to pay at a later date.

• Take necessary actions on accounts.

• Schedule callbacks for customers.

• Redirect or transfer customers to other teams, such as Customer Service.

• Update company systems with essential notes concerning call results.

⛳️ Requirements

• Native or fluent Dutch speaker (C1/C2).

• English proficiency at B2 level or higher.

• Outstanding communication and customer service abilities.

• A positive demeanor and a problem-solving approach.

• Capability to thrive in a fast-paced international setting.

• Must reside in a country within the European Union.

• CV should be submitted in English.

🏝️ Benefits

• Total Welcome Bonus of €2000.

• Relocation package that includes shared accommodation for up to 12 months.

• Work schedule from Monday to Friday with weekends off.

• Health insurance coverage starting from Day 1.

• Paid training along with ongoing career development opportunities.

• Option for Remote Work.

• Additional monthly performance bonuses.

• Initial employment contract for 12 months.

• Opportunity for a 12-month contract extension.

• Permanent contract available after 2 years.

• Participation in football tournaments, beach barbecues, surf lessons, and cultural events.