Financial Customer Expert, Spanish Speaking

This is a fully remote position, open to applicants in Greece, +4 more states.

📋 Description

• Serve as the main contact point for Spanish-speaking clients in the customer support services field.

• Provide assistance to customers with sensitive financial inquiries while ensuring confidentiality and maintaining a professional demeanor.

• Diagnose and resolve intricate service issues through effective and empathetic communication.

• Utilize company software and databases to accurately track, document, and manage customer interactions.

• Work collaboratively with international teams to enhance workflows and support customer service operations.

• Keep abreast of financial regulations and product updates to deliver accurate and compliant information.

• Achieve and surpass individual and team KPIs in a dynamic work environment.

⛳️ Requirements

• Native or fluent in Spanish, both spoken and written, is essential.

• Advanced proficiency in English is required.

• A valid EU passport is necessary.

• Previous experience in the customer support services sector is highly advantageous.

• Strong digital skills are required.

• Ability to navigate various financial platforms is essential.

• An empathetic, problem-solving attitude is a must.

• A commitment to excellence in every customer interaction is required.

🏝️ Benefits

• Competitive monthly salary.

• Comprehensive paid training.

• Health insurance coverage.

• Fully paid relocation package (including flight, transfer, and hotel accommodations).

• Monthly performance bonus for top performers.

• Two additional salaries per year (13th and 14th salary).