Financial Clearance Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and verify patient demographic and insurance details.

• Secure authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and other treatments or procedures.

• Arrange initial, follow-up, and additional patient appointments or procedures.

• Operate in a call center environment.

• Achieve individual quality metrics, including productivity, accuracy, and customer service quality assurance.

• Facilitate patient flow and ensure timely processing of services.

• Stay informed about departmental, physician practice, and hospital policies to address patient inquiries or issues.

• Maintain up-to-date knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

⛳️ Requirements

• High School diploma, certificate, GED, training, or equivalent experience.

• Successfully complete the Patient Access training course.

• Ability to thrive in a high-volume, fast-paced work setting.

• Capability to perform basic mathematical calculations.

• Detail-oriented, organized, team player with compassion, and outstanding customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Familiarity with computer applications, such as Microsoft Office and EMR software.

• Proficient typing skills.

• Awareness of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including compliance with medical necessity guidelines.

• Bilingual proficiency in English and Spanish/Creole.

• Less than 1 year of relevant experience.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources exceeding traditional benefits.

• Wellness program designed to help employees eliminate their medical plan deductible, thereby reducing out-of-pocket healthcare costs.

• Tuition reimbursement to encourage continued learning and professional advancement.