Financial Aid Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with students and prospective students to offer insights regarding tuition costs, available financial aid options, and guidance on student loans.

• Examine documentation, forms, and other materials submitted by students for accuracy and completeness.

• Maintain electronic student records and upload documents into the Image Now system.

• Analyze student records and address any discrepancies or conflicting information.

• Review ISIR data, resolve c-codes, request necessary verification items, and document actions or resolutions taken.

• Assist students and parents with FSA User IDs, FAFSAs, MPNs, and online counseling for student loan entrance and exit.

• Provide face-to-face student loan counseling for those students unable to complete online counseling.

⛳️ Requirements

• At least 1 year of experience in a customer service role within a professional setting.

• Ability to exemplify the highest standards of integrity and professional ethics in all job functions.

• Strong communication skills demonstrated through active listening and clear, effective information delivery.

• Excellent customer service skills, characterized by a professional, helpful, and positive attitude.

• Bachelor’s Degree from an accredited college or university.

• Must not be in default on a federal student loan or have any repayment obligations on a federal grant.

🏝️ Benefits

• Opportunities for professional development

• Equal opportunity employer

• Inclusive workplace culture

• Not eligible for bonuses (Bonus Eligible: No)