Field Technician Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the check-in and check-out process for field technicians.

• Deliver comprehensive technical orientation for all field service events at least 72 hours prior to the scheduled event.

• Record all onsite activities in accordance with project specifications, including scheduling, confirmation of time and work executed, any delays encountered, outstanding issues, and additional costs.

• Notify the Project Manager of any issues related to technician skill sets, payment discrepancies, and budgetary concerns.

• Provide a precise and thorough evaluation of technicians following the completion of each event.

• Engage in Technician Review Meetings.

• Offer logistical assistance, including tracking packages, resolving missing items, addressing site access challenges, and ensuring Customer Technical Support availability.

• Maintain communication with field technicians and customer locations to verify equipment delivery and confirm technician appointments.

• Collect and post technician deliverables.

• Appropriately escalate calls to Level II support when necessary.

⛳️ Requirements

• An associate degree in computer sciences, IT, or a related discipline, or equivalent professional experience.

• 2-3 years of experience in technical or customer service support.

• Demonstrated success in supporting both internal and external customers.

• Exceptional attention to detail.

• Strong written and verbal communication abilities.

• Excellent organizational and time management skills.

• Professional demeanor with high integrity, reliability, organization, drive, and a results-oriented mindset.

• Proficient in MS Office applications (Word, Excel, and Outlook).

🏝️ Benefits

• Opportunity to work fully remotely.

• Participate in rotational on-call weekend support.