Field Technician II

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Execute a range of tasks tailored to the needs of the designated geographic region.

• Work under limited supervision.

• Engage in meetings and functions related to ongoing projects and processes.

• Carry out installation and commissioning, troubleshooting, and management of optical transmission systems with guidance from supervisors.

• Conduct OTDR, Ethernet, BER, and SONET acceptance testing.

• Complete installation, decommissioning, and troubleshooting of network and customer services.

• Provide preliminary site surveys to assess building entrance construction needs and equipment space availability.

• Accountable for preventive and demand maintenance of the network, critical infrastructure (often referred to as facilities), and materials management.

• Take ownership of understanding, learning, and adhering to Zayo’s standards for installation, maintenance, troubleshooting, and safeguarding of the network.

• Install, label, scope & clean, and test fiber optic patch cords.

• Occasionally assigned to outside plant networks within a designated market, including metro and long-haul fibers.

• Proactively identify and report potential network issues before they escalate into service-affecting events.

• This includes taking action to resolve issues identified during routine preventative maintenance conducted within set timelines.

• Achieve documented objectives and goals as dictated by business requirements.

• Prepare routine reports, complete documentation such as site surveys, fiber panel audits, close-out packages, power audit reports, and effectively communicate with customers, management, peers, contractors, and other organizational members.

• Address problems in complex scenarios.

• Utilize deductive reasoning skills to enhance customer satisfaction and network performance.

• Inspect outdoor cabinets, buried cables, construction sites, and other facilities in diverse environments, weather conditions, and terrains, with potential exposure to various types of vegetation and/or wildlife.

• Assist colleagues with tasks as required.

• Serve as a resource for less experienced Field Technicians.

• Conduct routine inspections of company-issued vehicles to ensure safe operating conditions.

• Adhere to all personal safety policies and procedures.

• Participate in a scheduled on-call rotation to support after-hours activities as needed.

• Possess flexibility to work occasional extended shifts with overnight travel when necessary.

• Undertake other assigned duties.

⛳️ Requirements

• Must reside within an hour's distance from the New York/New Jersey metropolitan areas.

• High school diploma or equivalent is mandatory.

• A minimum of two (2) years of Telecom Field experience, including installation, testing, or activation of various telecommunications equipment such as SONET, TDM, DWDM, IP, or Ethernet-based equipment is required.

• OTDR experience is preferred.

• DC Power experience is preferred.

• Experience with circuit testing at up to 1G, 10G, 100G, and 400G is preferred.

• Familiarity with RFC2544, RFC6349 Truespeed, iPerf, and Y.1564 is preferred.

• Knowledge of Optical Power Meter, Digital Multi-meter, Fiber Identifier, and Fiber Scope is beneficial.

• Ability to effectively work within the company's systems and applications to complete tasks.

• Capability to regularly lift and transport objects weighing up to 75 pounds.

• Must pass an MVR check to maintain eligibility to operate a company vehicle as per policy (no more than 2 moving violations within the past 3 years); possession of a state-issued driver's license for the state of residence is required.

• Must have and maintain proper legal identification and meet background check requirements: Real ID is a plus; Security clearance is a plus.

• Basic telecom and/or industry safety training is necessary.

• Ability to effectively operate in both team and individual settings.

• Proficiency in written communication with internal and external peers daily to pursue common objectives.

• Capability to resolve minor conflicts with industry peers, internal colleagues, or customers without requiring management intervention.

• Adhere to all personal safety policies and procedures.

• Ability to read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents, and vendor documentation.

🏝️ Benefits

• Comprehensive Health, Dental & Vision Insurance.

• 401(k) Retirement Savings Plan.

• Generous paid time off policy, including paid parental leave.