Field Support Technician – Food Manufacturing

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Execute equipment installation, configuration, commissioning, and startup processes at client locations.

• Perform operational testing and validate equipment performance before customer approval.

• Assist with equipment launches, production operations, and process validation tasks.

• Identify and resolve mechanical, electrical, hydraulic, pneumatic, and control system challenges.

• Troubleshoot PLC-driven machinery and coordinate with engineering or technical support teams.

• Address urgent service requests and assist during critical production incidents.

• Analyze recurring equipment issues, determine root causes, and enact corrective measures.

• Carry out preventive maintenance services and conduct equipment inspections.

• Suggest repair strategies, equipment modifications, and enhancements to maintenance practices.

• Provide remote troubleshooting assistance via phone, email, and virtual support channels.

• Train customer operators and maintenance personnel on equipment usage, safety protocols, troubleshooting, and maintenance procedures.

• Cultivate and sustain customer relationships while delivering exceptional service and support.

• Act as a technical partner dedicated to enhancing customer productivity, efficiency, and equipment uptime.

• Record service activities, installations, inspections, and maintenance efforts.

• Maintain assigned tools, service equipment, and inventory of replacement parts.

• Adhere to relevant safety regulations and customer-specific safety protocols.

⛳️ Requirements

• Minimum of 1 year of field service experience, ideally in the food or meat processing sector.

• Proficient in electro-mechanical troubleshooting and repair techniques.

• Familiarity with PLCs and control systems is essential.

• Ability to interpret schematics, diagrams, and technical documentation.

• Strong problem-solving capabilities coupled with excellent customer service skills.

• Effective communication abilities with both technical and non-technical audiences.

• Capacity to work independently and manage assignments that require travel.

• Willingness to travel frequently, including some after-hours support as needed.

• A valid driver's license is mandatory.

• Compliance with OSHA regulations and Lockout/Tagout procedures is required.

• Openness to travel across North America.

🏝️ Benefits

• Comprehensive Medical Coverage

• Dental Insurance

• Vision Care Benefits

• Health Savings Account (HSA) with company contributions

• Flexible Spending Account (FSA) with employer contributions

• Employer-Paid Life Insurance

• Employer-Paid Short- and Long-Term Disability Coverage

• Employee Assistance Program (EAP)

• Paid Time Off

• Paid Company Holidays

• 401(k) Retirement Plan with Company Match

• Ongoing Technical Training and Professional Development Programs

• Bonus and incentive pay