Field Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise the installation of Daikin HVAC products to guarantee correct setup and effective operation.

• Execute and assess Manual J and D reports to verify the appropriateness of HVAC system design.

• Offer technical assistance through phone, XOi, and email to field teams and contractors.

• Address field-related issues regarding system design, installation obstacles, or product performance.

• Provide on-site technical support.

• Compile detailed field service reports that document pertinent information and solutions.

• Establish and commission control systems, which include refrigerant charging, equipment addressing, operational modifications, and field configuration.

• Conduct training sessions on installation techniques, system commissioning, control setup, and troubleshooting for distributors and dealers.

• Gather and analyze system performance data utilizing Daikin diagnostic tools and offer feedback focused on solutions for customers.

• Educate customers on the operation, maintenance, and control scheduling of their systems.

• Carry out direct installation, service, or support of Daikin systems as needed.

⛳️ Requirements

• At least 5 years of practical installation and technical service experience in the HVAC sector.

• Comprehensive understanding of refrigeration, airflow dynamics, HVAC principles, and system design.

• Capability to work both independently and collaboratively with a variety of stakeholders.

• Proficient in clearly communicating technical concepts, challenges, and solutions.

• Technical knowledge in conveying HVAC product functionality to end users and technicians.

• Strong planning, organizational, analytical, and decision-making skills.

• Proficient in Microsoft Excel and PowerPoint.

• Excellent documentation and problem-solving abilities.

• A valid driver’s license is required.

• Ability to fulfill essential duties with or without reasonable accommodation.

• Willingness to work in diverse environments such as attics, rooftops, and crawlspaces.

• Must be legally authorized to work in the United States.

• Must not require employer-sponsored work authorization now or in the future.

• Significant availability for travel, up to 75%.

• An Associate’s degree is highly preferred, though not mandatory.

• EPA/RSES, NATE, Title 24 expertise, or California contractor license is preferred, but not required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Paid time off and holidays.

• Retirement savings plan with employer match.